How do I lodge a complaint against Telkom?
Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to consumer@icasa.org.za or faxed to 012 568 3444.
How do I complain to the Ombudsman?
How to complain to an ombudsman. Check the ombudsman’s website to see how to make a complaint – most of them have an online form. Tell the ombudsman if you need extra support making a complaint – for example help filling out forms or making the complaint in a language that isn’t English.
How do I contact Ombudsman?
All our other channels of communication remain available. We can assist with telephonic queries and/or with logging complaints. Email us at info@obssa.co.za or call 0860 800 900.
Is there an Ombudsman for telecommunications?
‘the Office of the Telecommunications Ombudsman‘ or ‘Otelo’). To give a few examples, Everything Everywhere (trading on the High Street under the names of Orange and T-mobile) is a member of CISAS; while Talk Talk and BT and Telephonica O2 are members of ‘Ombudsman Services: Communications’.
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