Genesis Medical Aid Contact Details

In our digital age, easily accessing crucial information, such as contact details, is vital. This guide focuses on providing accurate and comprehensive contact details for Genesis Medical Aid, ensuring members can swiftly and efficiently reach out for necessary support. Whether you’re seeking assistance for a claim or need customer service, finding the right contact information can significantly enhance your experience with Genesis Medical Aid.

Essential Highlights

• Comprehensive Contact Information: Reach Genesis Medical Aid customer service, support, and claims departments quickly.
• Find Local Branches: Information on how to visit Genesis Medical offices in-person.
• Access Online Resources: Links and tips for using Genesis Medical Aid’s online services.
• Understand Services Provided: Overview of the customer service and assistance you can expect.

Table of Contents

• Contact Details Overview
• Phone and Email Contacts for Genesis Medical Aid
• Visit Genesis Medical Aid Offices
• Online Resources and Services
• FAQ Section

Contact Details Overview

Genesis Medical Aid offers a range of ways for members to get in touch. Whether you prefer calling, emailing, or visiting in-person, multiple contact channels ensure your inquiries are addressed efficiently.

• Key Office Hours: Monday to Friday, 8:00 AM – 5:00 PM
• Location: Situated in major cities for accessibility

For detailed service descriptions or urgent contact, visit the Genesis Medical Aid Contact Details.

Phone and Email Contacts for Genesis Medical Aid

Reaching Genesis Medical Aid through phone or email is quick and efficient.

• Customer Service Phone Number: 0800-GENESIS (0236 3747)
• Claims Support Phone Number: 0861-GENESIS (436374)
• General Inquiries Email: info@genesismedical.co.za
• Claims Inquiries Email: claims@genesismedical.co.za

Utilize these direct lines for any specific question regarding your medical aid cover. You can find more contact details on the official contact page.

Visit Genesis Medical Aid Offices

Genesis Medical Aid offices provide personal assistance to members.

• Main Office Location: 23 Fredman Drive, Sandton, Johannesburg
• Other Major Branches: Cape Town, Durban

For directions, maps, and updated office hours, consult the Contact Details SA for specifics.

Online Resources and Services

For convenience, Genesis Medical Aid offers robust online tools and resources.

• Member Portal: Access account details, claims, and service updates at your convenience.
• Frequently Updated News Section: Stay informed on health plans and coverage updates.

For navigating these online services or troubleshooting, explore Genesis’ dedicated portal.

FAQ Section

Here are some frequently asked questions regarding Genesis Medical Aid Contact Details:

1. How can I contact Genesis Medical Aid after hours?
   • For urgent queries, email at info@genesismedical.co.za, and they will respond when open.
2. Where can I find my nearest Genesis Medical Aid branch?
   • Use the Contact Details SA website to locate branches.
3. What should I do if I experience issues with the online portal?
   • Contact the support team via email or phone for technical assistance.
4. How do I submit a claim with Genesis Medical Aid?
   • Claims can be submitted through email at claims@genesismedical.co.za or via the member portal.
5. Can I switch my plan or coverage through an online request?
   • Yes, changes to plans or coverage can typically be made through the member portal, or by contacting customer service directly.
6. What is the best number to call for specific medical aid questions?
   • For health plan inquiries, use the Customer Service number: 0800-GENESIS.

For further details on contacting Genesis Medical Aid, including more comprehensive guides and resources, be sure to check out links to relevant authority sites or visit their official website. This ensures you’re getting the most accurate and timely information available.