1Life Direct Contact Details
This section contains the 1Life Direct contact details to help you find the relevant information.
You can contact 1Life Direct through various channels for sales, client services, claims, reporting fraud, and general enquiries[1]:
- Sales: 0860 10 53 40
- Client Services: 0860 10 51 94
- Claims: 0860 10 51 96
- Report Fraud: 0861 11 56 53
- Policyholder USSD: *120*101#
For email correspondence:
- Client Services: clientservices@1life.co.za
- General Enquiries: info@1life.co.za
- Claims: claims@1life.co.za
- Compliments: compliments@1life.co.za
- 1Lifestyle Queries: lifestyle@1life.co.za
- Complaints: complaints@1life.co.za
- Report Fraud: fraud@1life.co.za
Operating hours are specified for different departments[1]:
- Sales: Mon–Thu 08:00–20:00, Fri 08:00–17:00, Sat 09:00–13:00
- Claims: Mon–Fri 08:00–17:00
- Client Services: Mon–Fri 08:00–18:00, Sat 09:00–13:00
- Closed on Sunday and public holidays
Physical address:
- Clientèle Office Park, Corner Rivonia & Alon Road, Morningside, 2196
Postal address:
- PO Box 1316, Rivonia, 2128
For complaints, financial ombuds can be contacted via:
- Financial Advisory and Intermediary Services Ombudsman: 012 762 5000
- National Financial Ombud Scheme South Africa (the NFO): 0860 800 900; complaints@nfosa.co.za; www.nfosa.co.za
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