Bankmed contact details
This section contains the Bankmed contact details to help you find the relevant information about reaching Bankmed support and services.
Emergency ambulance services:
Telephone: 0860 999 911[1][5]
Pre-authorisation for hospital admission, MRI, CT scan or radionuclide scan:
Telephone: 0800 BANKMED (0800 226 5633) (toll-free from a Telkom landline)[1][5]
E-mail: treatment@bankmed.co.za[1][5]
Fax: 021 527 1928[1]
Authorisation for chronic medication (Medicine Advisory Services Programme):
Telephone: 0800 BANKMED (0800 226 5633) (toll-free from a Telkom landline)[1][5]
- Core Saver, Traditional, Comprehensive and Plus Plans:
E-mail: chronic@bankmed.co.za[1][5]
Fax: 011 770 6247[1] - Essential and Basic Plans:
E-mail: chronicbasicessential@bankmed.co.za[1][5]
Fax: 011 539 7000[1]
Medical professionals’ direct line:
Telephone: 0800 132 345 (for specific plans)[1]
Oncology Treatment Programme registration:
Telephone: 0800 BANKMED (0800 226 5633)[1]
E-mail: oncology@bankmed.co.za[1]
Fax: 011 539 5417[1]
To report fraud:
Call: 0800 004 500[1]
E-mail: bankmed@tip-offs.com[1]
Claims submissions:
E-mail: claims@bankmed.co.za[5]
Post: Bankmed Claims, Private Bag X2, Rivonia 2128[5]
Self-help and App support:
Telephone self-help facility: 0800 BANKMED (0800 226 5633)[5]
Bankmed App is available for smartphones and via the website for digital self-service[4][5]
For more information on Bankmed contact details and services, visit the official Bankmed website[3][5].
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