Capitec contact details

Overview

Capitec Bank is one of South Africa’s largest retail banks, offering personal and business banking services, credit, cards, and more. This article summarises the verified contact details for Capitec — including phone numbers, email addresses, and other channels — and provides guidance on how and when to use them. It is tailored for users in South Africa who need up-to-date banking support or general enquiries.

Verified Contact Details

📞 Phone & WhatsApp contacts

From Capitec’s official contact page: for general personal banking queries, call 0860 10 20 43. (Capitec Bank)

• For business banking, the contact number is 0860 30 92 50. (Capitec Bank)
• For international callers (outside South Africa), use +27 21 440 3580. (Capitec Bank)
• Capitec also offers support via WhatsApp: chat with them on 067 418 9565 (look for the verified green tick) for both personal and business banking support. (Capitec Bank)

Additional numbers for credit-related queries:

• To apply for credit or ask about personal credit: call 0860 66 77 89. (Capitec Bank)
• For credit repayment queries or debt review: WhatsApp 072 822 1582, or call 0860 66 77 18. (Capitec Bank)

For reporting fraud or compromised accounts/cards:

• Personal banking fraud: call 0860 10 20 43 or WhatsApp 067 418 9565. (Capitec Bank)
• Business banking fraud: call 0860 30 92 50. (Capitec Bank)
• If you are outside South Africa: +27 21 941 1377. (Capitec Bank)

📧 Email Addresses

• General personal banking contact / client care: ClientCareCentre@capitecbank.co.za (Capitec Bank)
• Business banking merchant support: merchant.services@capitecbank.co.za (Capitec Bank)
• For foreign exchange (international payments) queries: InfoForex@capitecbank.co.za or ForexSI@capitecbank.co.za (Capitec Bank)
• Debt review / debt counsellor related queries (e.g., debt review terminations, refund requests, debit order cancellations):
• Termination / reinstatement queries: debtreviewterminations@capitecbank.co.za (dcasa.co.za)
• General debt-review enquiries: ccsdebtreviewqueries@capitecbank.co.za (dcasa.co.za)
• Refund or debit order cancellation requests: ccsrefundrequests@capitecbank.co.za (dcasa.co.za)

🏢 Physical / Head Office Address

Capitec’s head office is located at: 5 Neutron Road, Techno Park, Stellenbosch, Western Cape 7600, South Africa. (PissedConsumer)
Postal / mailing address for legal correspondence: P.O. Box 12451, Die Boord, Stellenbosch 7613. (PissedConsumer)

🌐 Official Website

Capitec’s official website is https://www.capitecbank.co.za. (Wikipedia)

How to Use These Contact Details

When to use phone / WhatsApp vs email

• Phone / WhatsApp — use for urgent queries: lost/stolen cards, suspected fraud, account lockouts, immediate banking issues (e.g. failed transactions). Capitec’s 24-hour contact centre via 0860 10 20 43 or WhatsApp 067 418 9565 is available any time. (Capitec Bank)
• Email — suited for non-urgent or document-heavy queries: business-banking account queries, merchant support, FX (foreign exchange) services, debt-review requests, feedback or formal communications.

What to prepare before contacting Capitec

• Your 13-digit South African ID number (or foreign passport number, if applicable). For credit or debt-review queries, have your account number and any relevant reference numbers ready.
• For card or fraud related calls: have the card number, date/time of transaction, and any suspicious transaction details available.
• For email queries: use a clear subject line (e.g., “Debt review – refund request” or “Business banking merchant query”) and attach any supporting documents.

When to Use Which Department

Escalation Options & Complaints Handling

If you have a complaint or feedback about Capitec’s services:

1. Contact the relevant department directly — for personal banking: 0860 10 20 43 or ClientCareCentre@capitecbank.co.za; for business banking: 0860 30 92 50. (Capitec Bank)
2. Capitec will acknowledge your complaint and provide a reference number. They aim to respond within 24 hours and will offer a timeline for resolution. (Capitec Bank)
3. If you remain unsatisfied after their internal resolution process, they will supply contact details for the relevant ombudsman or external complaints body. (Capitec Bank)

For debt-review-related escalations, follow their published escalation channels as per the debt-review email list. (dcasa.co.za)

Final Thoughts

Having accurate contact details for Capitec ensures you can get timely support when you need it — whether for personal banking, business matters, or handling emergencies like lost cards or fraud. Always use the official phone numbers, WhatsApp, or verified email addresses detailed above. If your issue remains unresolved, follow the escalation path to reach a higher support tier or an ombudsman.

By bookmarking this page and saving the correct contact info, you’ll be prepared to handle most banking needs with Capitec efficiently.