Capitec-Complaints

Capitec-complaints contact details

This section contains the Capitec-complaints contact details to help you find the relevant information.

For personal banking complaints, contact Capitec Bank by calling 0860 10 20 43. For business banking complaints, call 0860 30 92 50^[1].

You can also send a WhatsApp message to 067 418 9565 to reach a Capitec agent at any time (available 24/7)^[5].

If you are outside South Africa, contact Capitec via +27 21 941 1377 for business banking or 021 440 3580 for lost/stolen cards^[3][4].

For complaints related to financial services, contact the FAIS Ombud by phone at 012 762 5000 or email at Info@faisombud.co.za^[1].

Alternatively, you can email CentralisedCollections@capitecbank.co.za (for loan account issues) or use the Capitec website for various queries and concerns^[6][3].

References

• [1] Complaints | Contact us – Capitec Bank
• [3] Contact Us | Capitec Bank
• [4] Report fraud | Fraud centre – Capitec Bank
• [5] Chat to us on WhatsApp | Transact – Capitec Bank
• [6] Talk to us | Credit Hub – Capitec Bank