Discovery Medical Aid

Discovery medical aid contact details

This section contains the Discovery medical aid contact details to help you find the relevant information.

Medical emergencies: If you have a medical emergency or need medically equipped transport, call Discovery 911 with your medical aid membership number.
Call: 0860 999 911 (within South Africa) or +27 11 529 6900 (international emergencies)^[1].
Hospital authorisations and claims: For hospital authorisations, claim queries, benefit information, or to update your membership details, contact:
0860 99 88 77 (within South Africa) or +27 11 529 6900 (outside South Africa)^[1].
Hours: 07:00 – 20:00 Monday to Friday; 08:00 – 13:00 Saturdays; closed Sundays and public holidays.
General queries: For general medical aid enquiries, you can get help at any time via WhatsApp or online chat.
WhatsApp chat: available all hours. Agents available 07:00 – 17:00 Monday to Friday^[1].
Email for claims submissions: To submit a claim, email: claims@discovery.co.za. Include your membership number in the subject line^[3].
Get Help online: Visit the Discovery Health “Get Help” page for fast query resolution or live chat^[3].
Complaints: If your query is not resolved through normal channels, you can complete an online complaints form. Alternatively, contact 0860 99 88 77 or WhatsApp 0860 756 756^[7].
Principal Officer or formal complaints:
Phone: 0860 662 837
Fax: (+27 21) 674-0951
Email: info@ombud.co.za
Website: www.ombud.co.za^[5].