Ekurhuleni Prepaid Meter Problems Contact Details
This section contains the Ekurhuleni prepaid meter problems contact details to help you find the relevant information.
If you are experiencing issues with your Ekurhuleni prepaid meter, including loading prepaid units or encountering error messages like “ERROR-30,” you should report the problem to the Ekurhuleni services call centre.
- Call Centre: 0860 543 000[2][3][4][6][7]
- Email: call.centre@ekurhuleni.gov.za[2][3][7]
- WhatsApp: 060 667 7177[1]
- Report via the My CoE App[1][7]
- Visit your local Ekurhuleni Customer Care Centre for direct assistance[5]
For further troubleshooting tips (e.g., resolving the “ERROR-30” issue), you can unplug the keypad, try a power outlet closer to the main board, unplug appliances near the meter, and ensure fluorescent lamps are switched off. If the problem continues after troubleshooting, contact the call centre above and always request a reference number for follow-up[4][6].
If you are unable to resolve your problem through the above channels, consider reaching out to your local councillor for additional assistance[1].
References
- [1] How to report electricity issues in Ekurhuleni
- [2] City of Ekurhuleni Metropolitan Municipality – Contact Details
- [3] Metro / municipality contact information – Distribution
- [4] Electricity Meter Problems
- [5] Customer Care Centres
- [6] What to Do When you Get Error-30 When Loading Prepaid Units
- [7] Report it
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