Eskom help line contact details
This section contains the Eskom help line contact details to help you find the relevant information.
The main Eskom help line contact details include:
- Customer Service (Share Call): 08600 37566 (also written as 08600 Eskom)[2][4][5]
- Email for general queries: customerservices@eskom.co.za[5]
- Email for complaints: complaints@nersa.org.za[1]
- Alternate customer service number: +27 11 800 3091[1]
- Emergency/Hotline: 0800 11 27 22[3]
- WhatsApp Help (Alfred Chatbot): Save 08600 37566 to engage via WhatsApp[2][8]
- Online Chatbot: Alfred Chatbot[6]
- Postal Address: PO Box 1091, Johannesburg, 2001, South Africa[1][5]
- Fax: 011 800 4299[5]
- Physical Address: Megawatt Park, Maxwell Drive, Sunninghill, Sandton, Johannesburg[5]
When contacting Eskom, it’s recommended to have your account number, meter number, pole number, address details, and contact information ready for efficient service[2][4].
For specific provincial queries or complaints, use the designated Eskom regional email addresses:
- Eastern Cape: easterncape@eskom.co.za[7]
- Free State: freestate@eskom.co.za[7]
- Gauteng: gauteng@eskom.co.za[7]
- KwaZulu-Natal: kzn@eskom.co.za[7]
- Limpopo: limpopo@eskom.co.za[7]
- Mpumalanga: mpumalanga@eskom.co.za[7]
- Northern Cape: ncape@eskom.co.za[7]
- North West: nwest@eskom.co.za[7]
- Western Cape: wcape@eskom.co.za[7]
References
- [1] Eskom Customer Service Phone Number
- [2] Contact us – Eskom Distribution
- [3] Metro / municipality contact information – Eskom
- [4] Contact Information – Eskom
- [5] Eskom – South African Government
- [6] Customer relations – Eskom
- [7] Complaint handling process – Eskom
- [8] Self-service channels – Eskom
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