Luno Contact Details
This section contains the Luno contact details to help you find the relevant information.
Luno provides customer support through digital channels only, as it does not offer in-person support at its physical offices in Cape Town, Johannesburg, Kuala Lumpur, Jakarta, London, Lagos, and Sydney.[1]
To contact Luno:
- For general support, visit the Luno Contact us page, sign in, and access the chatbot Toshi. If you wish to speak to a human, follow the on-screen prompts to connect with a support team member.[1]
- You can also email support via the Contact Us feature or by directly messaging support@luno.com.[3]
- For Trading Desk inquiries, email tradingdesk@luno.com and a specialist will reach out to you.[5]
- To report security or suspicious activity, use the “Report suspicious activity” option on the Help Centre or send a message via the dedicated form.[1][7]
- Luno’s UK office address: 3rd Floor 86-90 Paul Street, LONDON EC2A 4NE, United Kingdom. Call: +44 20 3479 2030.[3]
- South Africa office address (for registration/compliance only, no customer support): Luno (Pty) Ltd, 9 Lower Burg Street, Cape Town, 8001.[2]
Support is available 24/7, primarily via the chatbot and email channels.[6]