Contact Details

Old Mutual Complaints Department Contact Details

Old Mutual Complaints Department Contact Details

If you’re seeking assistance with Old Mutual-related grievances, you’ve come to the right place. The Old Mutual Complaints Department Contact Details are essential for effectively submitting and escalating complaints related to their products and services. Whether your concern is about sales, services, claims, or needing higher-level escalation, this guide will help you navigate your options.

How to Contact Old Mutual for Complaints

To address any issues concerning Old Mutual products and services, utilize the contact details below to reach the appropriate authorities and get your concerns resolved.

Mailing and Postal Addresses

For written communication, you can use the addresses below, according to your location:

  • Johannesburg Mailing Address: Old Mutual Insure, Wanooka Place, St Andrews Road, Parktown, Johannesburg, 2193
  • Johannesburg Postal Address: Old Mutual Insure, PO Box 1120, Johannesburg, 2000
  • Cape Town Mailing Address: Old Mutual, Mutual Park, Jan Smuts Drive, Pinelands, Cape Town, 7405
  • Cape Town Postal Address: Old Mutual, PO Box 66, Cape Town, 8000

Escalating Unresolved Complaints

For grievances that remain unresolved, utilising the escalation contacts ensures your concerns are heard by higher authorities within the company.

Referring to the Ombudsman for Long-term Insurance

When Old Mutual falls short in addressing your complaint, consider engaging the Ombudsman of Long-term Insurance. This impartial entity reviews unresolved issues to ensure fair practice.

  • Telephone: 021 657 5000
  • Fax: 021 674 0951
  • Email: info@ombud.co.za
  • Postal Address: The Ombudsman of Long-Term Insurance, Private Bag X45, Claremont, Cape Town, 7735

Contacts for Old Mutual Staff Medical Aid Fund Complaints

For complaints specifically about the Old Mutual Staff Medical Aid Fund, direct your queries to the following contacts:

For comprehensive contact details related to the Staff Medical Aid Fund, you can visit their official contact page.

By using these Old Mutual Complaints Department Contact Details wisely, you can ensure that your issues are addressed swiftly and effectively, leveraging the right paths for problem resolution.