Omsure Premium Contact Details
Overview
If you are looking for contact details for Omsure Premium, you may be referring to Old Mutual Insure — previously known in part under names like “Mutual & Federal” — which is a large short-term insurer in South Africa. (Wikipedia)
Below is a compiled resource with verified contact details, how to use them, and guidance on contacting the right department or escalating issues if needed.
Contact Details
📞 Phone Numbers
- General enquiries: 0860 22 55 63 (iisa.co.za)
- 24/7 Emergency Services / Claims: 0860 247 365 (services.ominsure.co.za)
📧 Email Addresses
- Online support (for portal or online account queries): onlinesupport@ominsure.co.za (services.ominsure.co.za)
- First Notice of Loss (FNOL) / Claims Complaints: FNOLsupport@ominsure.co.za (services.ominsure.co.za)
🌐 Website
- Official site / Short-term insurance: oldmutual.co.za (oldmutual.co.za)
- For broker or policy-holder portal access: the “MyOMInsure” portal (via Old Mutual Insure’s website) (oldmutual.co.za)
🏢 Address / Company Info
- The insurer is listed under Old Mutual Insurance Group and is a licensed non-life insurer. (South African Reserve Bank)
- (Note: There was no reliable public source with a full postal or physical address for “Omsure Premium” — but Old Mutual Insure is the related public entity.)
How to Use These Contact Details
When You Might Contact Them
- General queries about insurance products, quotes, policy coverage — call 0860 22 55 63.
- To register or follow up on a claim (car, home, contents, etc.) — use 0860 247 365 (emergencies) or email FNOLsupport@ominsure.co.za.
- For online account issues or portal access — send an email to onlinesupport@ominsure.co.za.
- For quotes or new policy enquiries, you can also go through the public website or consult a broker who uses the “MyOMInsure” portal.
What to Prepare When Contacting
- Your policy number (if you already have a policy).
- Personal identification details (ID or contact info), so they can verify your identity.
- For claims: details of the incident (date, time, what happened), plus photos or supporting documents if relevant.
- For portal support: your username or registered email, and details of the issue encountered (e.g. login problems, claims upload issues).
Which Department to Use — and When
| Purpose / Query | Contact Method |
|---|---|
| General enquiries / new policy or coverage questions | Call 0860 22 55 63 |
| Emergency — accident, theft, or urgent claim reporting | Call 0860 247 365 |
| Claims follow-up or to submit supporting documents | Email FNOLsupport@ominsure.co.za |
| Online portal / account access / technical issues | Email onlinesupport@ominsure.co.za |
| Broker queries or policy amendments via broker portal | Through MyOMInsure portal on the official website |
What to Do If Things Go Wrong — Escalation Options
If you believe your issue is not being resolved satisfactorily (e.g., serious claim dispute, delays, lack of response), consider the following steps:
- Contact Old Mutual Insure via the standard channels above and request to speak to a supervisor or higher-level service desk.
- If that fails, you may explore lodging a formal complaint with the relevant South African insurance regulatory or ombudsman authority (e.g. the Financial Sector Conduct Authority — FSCA).
- Keep all documentation: emails, claim numbers, notes of phone calls, dates — this helps should you need to escalate or lodge a formal complaint.
Conclusion
If “Omsure Premium” refers to Old Mutual Insure, the details above are the verified public contact points you can safely use to get quotes, lodge a claim, or get support. Use the phone numbers for immediate or general queries, the email addresses for claims or technical support, and always have your policy number and relevant documentation ready.