Contact Details

Polmed Medical Aid Contact Details

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Contact Details

Polmed Medical Aid Contact Details

For members and those seeking to join Polmed Medical Aid, having access to their contact information is vital. Whether you need to inquire about general services, submit claims, or require emergency assistance, knowing how to reach Polmed is crucial. Here, we provide a detailed guide to the complete contact details for Polmed Medical Aid.

General Enquiries

For any general inquiries concerning Polmed Medical Aid, members should reach out via the provided contact numbers or email. The general enquiries telephone number is 0860 765 633 or 0860 POLMED. Additionally, members can send an email to polmed@medscheme.co.za for support regarding their health coverage and services.

WhatsApp Support

Polmed Medical Aid has facilitated a WhatsApp support line through the number +27 60 070 2547. This provides a convenient way for members to communicate any queries they may have directly via text messaging.

Fax Services

For those needing to send over documentation via fax, Polmed Medical Aid provides several fax lines catering to different needs:
– General Fax: 0860 104 114
– Membership Fax: 0861 888 110
– New Claims Fax: 011 758 7660

Chronic Medicine Management

For managing chronic medication, Polmed has set up a separate contact system:
– Telephone: 0860 104 111
– Fax: 0860 000 320
– Email: polmedcmm@medscheme.co.za

Oncology Management

Members who need oncology management services can contact the specialized team at 0860 765 633 or via email through polmedonco@medscheme.co.za.

Emergency Services

In cases of emergencies, Polmed Medical Aid members have two crucial numbers to call: 0800 727 772 or 084 124. These lines are essential in providing immediate support and intervention.

Postal Address

For postal correspondence, members can send their mails to the following address:

Polmed
Private Bag X16,
Arcadia,
0007

Client Service Centres

Polmed operates several client service centers across key locations for in-person assistance:

  • Pretoria: Nedbank Plaza, Corner Stanza Bopape and Steve Biko Streets, Arcadia, 0083
    • Tel: 0860 765 633
    • Fax: 0860 104 114
  • Johannesburg: 101 De Korte Street, Braamfontein, 2001
    • Tel: (011) 381 2057
    • Fax: (011) 381 2041/2
  • Cape Town: 61 St George’s Mall, Cape Town, 8001
    • Tel: (021) 480 4511
    • Fax: (021) 480 4429
  • Paarl: Metropolitan Centre, Wamakersplein, Fabriek Street, Paarl, 7646
    • Tel: (021) 860 3880/1
    • Fax: (021) 872 8231
  • Port Elizabeth: 236 Cape Road, Port Elizabeth, 6001
    • Tel: (041) 391 6700
    • Fax: (041) 391 6703
  • Mthatha: PRD Building, Corner Durham and Sutherland Streets, Mthatha, 5099
    • Tel: (047) 501 7300/1

For more information, you can visit Polmed’s official website.

This comprehensive guide should equip Polmed Medical Aid members with all the necessary contact details required for seamless communication with their service provider.

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