Post Office Contact Details

For your convenience, here are the official Post Office contact details to help you find the right service, lodge a complaint, or get information about mail, parcels, and other services. Whether you’re looking to track a parcel or need to address a specific query, this guide will provide you with essential contact information for the South African Post Office.

Understanding Post Office Contact Details

The focal point for customer service at the South African Post Office is the email address, customer.services@postoffice.co.za. Whether you have general enquiries, need assistance with lost or missing mail, or have any other concerns, this contact is a reliable starting point. Additionally, for immediate assistance, you can reach out via phone at 0860 111 502.

Should you need to escalate any issues to a higher authority, the head office is accessible at +27 12 407 7000. For those who prefer written communication, the postal address is PO Box 10000, Pretoria 0001. Visitors can find the head office at the NPC Building, c/o Jeff Masemola and Sophie de Bruyn Streets, Pretoria.

Regional Post Office Contact Details

Every region offers specific contact numbers to cater to local postal needs:

• East London: Reachable at +27 43 702 3223.
• Western Cape (Cape Town): Contact via +27 21 590 3111.
• Free State (Bloemfontein): Dial +27 51 402 4000.
• Gauteng (Johannesburg): Available at +27 11 495 0500.
• KwaZulu-Natal (Durban): Phone +27 31 336 3333.

These contact numbers ensure that no matter where you are in South Africa, help is just a phone call away.

Specialized Services and Enquiries

The South African Post Office offers specialized services beyond regular mail and parcels. For philatelic services, logistical enquiries, or direct marketing, you can use the following emails:

• Philatelic Services: sa.stamps@postoffice.co.za
• Logistics: scminfo@postoffice.co.za
• Direct Marketing: directmarketing@postoffice.co.za

Each of these specialized units are equipped to handle specific queries, ensuring a more streamlined customer experience.

Engaging with the Post Office on Social Media

In today’s digital age, it’s also possible to connect with the South African Post Office through their official social media channels. They are active on Facebook as @PostOfficeSouthAfrica and Twitter as @PostofficeSa. These platforms are excellent for staying updated on the latest news, service announcements, or to engage directly with the customer service team.

Tracking Parcels and Speed Services

For those looking to track a parcel, the South African Post Office provides an online Track & Trace system. This tool is user-friendly and offers real-time updates on the status of your parcel. In instances where deliveries are time-sensitive, you can also inquire about Speed Services at your nearest post office for faster delivery options.

By using these resources and contact points, customers can effectively communicate their needs and receive timely support from the South African Post Office.