RCS Contact Details

RCS contact details are crucial for customers who need assistance or have inquiries about various services. Whether you’re seeking information on customer service, fraud concerns, card and loan inquiries, or insurance questions, this guide provides all the necessary contact information to reach RCS effectively.

Table of Contents

• Customer Service
• Fraud Department
• Email Inquiries
  • Card Enquiries
  • Loan Enquiries
  • Insurance Enquiries
• Live Chat Support
• Physical and Postal Addresses
• Website and Additional Information

Customer Service

For general customer service inquiries, dial the RCS customer service phone at 0861 729 727. This number will connect you with a representative who can assist with a wide range of questions or concerns you might have regarding RCS services.

Fraud Department

To report suspected fraud or get advice about avoiding fraudulent activities, you can contact the fraud department at 021 597 4970. It’s important to address these issues promptly to protect your financial interests.

Email Inquiries

Reaching out via email can be an efficient way to get assistance. Depending on your specific inquiry, you can use the following email addresses:

Card Enquiries

For issues or questions related to RCS cards, send your inquiry to rcscards@rcsgroup.co.za.

Loan Enquiries

If you have questions about an existing loan or wish to inquire about loan services, contact loanscustomerservice@rcsgroup.co.za.

Insurance Enquiries

For inquiries regarding insurance policies, reach out to policies@rcsgroup.co.za. Whether it’s about a current policy or potential coverage options, the insurance team is available to help.

Live Chat Support

For immediate assistance, RCS offers a live chat feature on their website where you can connect with a support agent in real-time. This option is ideal for those who prefer digital communication or require quick responses outside of traditional email and phone methods.

Physical and Postal Addresses

If you need to visit or correspond via mail, RCS has multiple addresses available:

• Head Office Address: Mutualpark, Jan Smuts Drive, Pinelands, Cape Town, 7405, South Africa.
• Postal Address: PO Box 111, Goodwood, 7459, South Africa.
• Alternative Listed Address: Golf Park 6, Raapenberg Rd, Mowbray, Cape Town, 7700, South Africa.

These addresses can be used for formal correspondence or if you need to send documents physically.

Website and Additional Information

For more information about RCS services, including those related to self-service options, you can visit their official website. The website offers a comprehensive range of resources, ensuring that you have access to all the necessary tools and information to manage your RCS services effectively.

By having these RCS contact details at your fingertips, you can ensure a swift and efficient response to any inquiries or issues you encounter with their services. This guide serves as a quick reference for connecting with the right department and getting the help you need.