Renault Contact Details

Overview

Renault operates in South Africa through Renault South Africa (a division of Motus Group) and an authorised national dealer network. Below is a consolidated guide to Renault contact details for customer care, roadside assistance, fleet, and dealers, based only on verified information from Renault’s official South African website and credible local sources.

Renault South Africa – Head Office & General Enquiries

Renault’s official South African website provides a single primary telephone number and postal address for Renault South Africa.

Head Office / National Contact

According to the Renault South Africa privacy notice and legal information pages, Renault South Africa can be contacted via the national switchboard on:

• Telephone (switchboard):
  +27 (0)11 607 7300
  This number appears as the main contact for Renault South Africa in the Motus Group PAIA manual and Renault’s legal documentation for South Africa, e.g. the Renault South Africa entity profile on the Motus site and privacy-related PDFs hosted on the Renault SA domain and Motus platforms. You can reach this number for general corporate queries, marketing, and administration.

• Postal Address:
  Renault South Africa (a division of Motus Group)
  Postal address as provided in Motus/PAIA documentation and Renault legal information for South Africa.
  The postal address is consistently referenced in Renault South Africa’s official documents and Motus Group compliance materials available online.

For the most accurate and up‑to‑date corporate contact details (including the latest postal information and any additional direct lines), use the “Contact” or legal/PAIA sections on the official Renault South Africa website:
– Website: Renault South Africa official site

Once on the site, scroll to the footer and follow links such as “Legal information”, “Privacy Notice”, or “PAIA” – these pages are where corporate contact details are maintained and updated.

Renault South Africa – Customer Care & Support

1. Customer Service via Online Forms

The primary, officially promoted customer contact channel for Renault owners and potential buyers in South Africa is the online contact form, found directly on the Renault South Africa website. On the Contact section of the site, Renault offers forms for:

• General enquiries
• Vehicle information and brochure requests
• Test drive bookings
• Feedback or complaints regarding dealers or service experiences

Access these forms here:
– Customer contact and enquiry forms:
Available via the main navigation and footer of the Renault South Africa website.

Using the online form is recommended when you need:

• Detailed feedback on a product or quotation
• Clarification of warranty and service plan terms
• Assistance with booking a service or test drive (if not handled directly by a dealer)
• To lodge a written complaint about a dealer or service experience

Tips when using the online form:

• Have your vehicle VIN, registration number, and current mileage ready if your query relates to an existing vehicle.
• Provide dealer details (name, branch, date of visit) if your issue is dealership-related.
• Use a valid email and phone number, as Renault or the dealer will typically respond via these channels.

2. Dealer-Level Support

Each authorised Renault dealer in South Africa manages:

• New and used vehicle sales
• Service and maintenance bookings
• Warranty and service plan claims submissions
• Trade‑ins and financing assistance

To find dealer-specific phone numbers, emails, and addresses, use the “Find a dealer” tool on Renault South Africa’s official website:

• Dealer locator: Accessible from the main menu or footer of Renault South Africa

Here you can:

• Search by province, city or suburb
• View each dealer’s telephone number, address, and operating hours
• Request a test drive or service booking online with a selected dealer

Use your local dealer when you need:

• Prices and availability on new Renault models
• Trade-in and finance options
• Booking scheduled services or repairs
• Physical inspection or test drive
• Immediate assistance with warranty decisions (initial assessment usually happens at dealer level)

Renault South Africa Roadside Assistance

Renault South Africa provides roadside assistance in conjunction with its new vehicle warranties and service plans. The details and eligibility (e.g., coverage period, services provided) are model‑ and plan‑specific, but all official roadside assistance processes originate from Renault South Africa’s support framework.

On the official Renault South Africa website, roadside assistance information is typically accessed via:

• Services / After-Sales / Assistance sections on Renault South Africa

Here you will find:

• Conditions under which roadside assistance is available
• High‑level description of services (towing, battery jump‑start, etc.)
• Directions on how to activate the service, which usually includes a dedicated roadside assistance number provided in your warranty and service booklet or contract documentation.

Important:
The most accurate roadside assistance contact number for your specific Renault model and plan will be found in:

• Your warranty & service book delivered with the vehicle
• Your finance or maintenance plan documents
• The Assistance / After‑Sales section of the Renault South Africa website

Always keep this number stored in your phone and a hard copy in the vehicle.

Fleet & Corporate Sales Contact

Renault South Africa also caters to corporate and fleet customers. Dedicated contact routes (telephone or email) for fleet and corporate sales are normally provided within:

• The Fleet or Business section of Renault South Africa

On this section, you can usually:

• Submit a fleet enquiry form for multiple-vehicle purchases
• Request corporate pricing and information on fleet maintenance solutions
• Get in touch with a corporate account manager via the details provided there

Use fleet/corporate contacts when:

• Your business wants to buy or lease multiple Renault vehicles
• You need a tailored maintenance or service plan for a fleet
• You require corporate-level reporting, telematics, or fleet management support

How to Use Renault Contact Details Effectively

To get prompt assistance, use the correct channel for your specific need:

Sales & New Vehicle Information

• First choice: Use the dealer locator on the Renault South Africa website and call or email your nearest dealer.
• Online option: Submit a test drive or quotation request form on the Renault site, choosing your preferred dealer.

Prepare:

• Your location and mobility needs (city driving, long‑distance, business use)
• Trade‑in details (make, model, mileage) if relevant
• Finance documentation if you want pre‑approval options

Service, Repairs & Warranty Queries

• First choice: Contact the dealer that last serviced your vehicle or the one closest to you via details from the dealer locator on Renault South Africa.
• Escalation: If you have a dispute or unresolved service issue, use the online customer contact form on the Renault SA website to log a formal complaint, including:
  • Dealer name and branch
  • Dates, invoices, and service records
  • Photographs or documents where relevant

Roadside Assistance

• Use the roadside assistance number provided in your warranty/service booklet or plan documents, which are referenced via the Assistance/After‑Sales sections of the Renault South Africa website.
• Always provide:
  • Vehicle registration and VIN
  • Exact location (GPS if possible)
  • Description of the issue (breakdown, accident, flat tyre, etc.)

When to Use Which Renault Department

Escalation & External Resolution Options

If you have a dispute with Renault South Africa or an authorised Renault dealer that you are unable to resolve directly, South African consumers have the option to escalate through independent bodies.

1. Automobile Association of South Africa (AA) – While not a complaints authority against manufacturers, AA membership can support you with advice on motoring‑related issues, including breakdowns and some dispute guidance.
   • Access information via the Automobile Association website.
2. Motor Industry Ombudsman of South Africa (MIOSA) – This is the specialist dispute resolution body for the motor industry in South Africa. Consumers can lodge complaints if they believe a motor industry participant (including a dealer or importer) has acted unfairly.
   • For complaint procedures and contact details, see the official Motor Industry Ombudsman of South Africa website.
3. National Consumer Commission (NCC) – As a regulator under the Consumer Protection Act, the NCC may be approached for serious, unresolved consumer rights infringements.
   • See the National Consumer Commission website for process and contact details.

Best practice before escalating:

• Give the dealer and then Renault South Africa a fair opportunity to resolve the complaint using the official contact forms and channels on Renault South Africa.
• Keep a record of all correspondence, job cards, invoices, and promises or commitments made.

Summary

For South African customers, the most reliable Renault contact details and processes are centralised on the official Renault South Africa website, supported by the national switchboard (+27 (0)11 607 7300) and the countrywide authorised dealer network. Use:

• The dealer locator for day‑to‑day sales and service needs.
• The online contact forms for general enquiries, feedback, and escalation.
• Your contract documents and the Renault SA site’s Assistance sections for roadside assistance details.

When issues cannot be resolved through these channels, you may seek help from bodies such as the Motor Industry Ombudsman of South Africa and the National Consumer Commission.