Road Accident Fund Contact Details
Overview
The Road Accident Fund (RAF) is a South African public entity that provides compulsory social insurance cover to all road users within the borders of South Africa. It compensates people injured or the dependants of persons killed in road accidents caused by the negligent driving of motor vehicles. This guide brings together verified Road Accident Fund contact details — including head office, regional offices, call centre, email addresses and online platforms — to help you reach the right department quickly and efficiently.
All contact information below is drawn from the RAF’s official website and related official documents.
Main Road Accident Fund Contact Details (National)
National Switchboard / Head Office Telephone
The RAF lists the following national switchboard number on its official “Contact Us” page:
- Telephone (National Switchboard): 012 621 1691
Source: official RAF contact page on the Road Accident Fund website.
This number connects you to the Pretoria head office switchboard, which can transfer you to the relevant department or regional office.
National Call Centre
For general queries and claim-related information, the RAF provides a dedicated call centre line:
- RAF Call Centre (Share Call): 0860 23 55 23
Verified on the RAF contact page and its forms section: see the Road Accident Fund contact page.
Use this number for:
– General information about claims
– Status updates on existing claims
– Guidance on how to lodge a claim
– Clarification of required documentation
Official Website
- Website: https://www.raf.co.za
The site is referenced throughout the RAF’s own materials and serves as the primary online platform for claim information, forms and contact details.
Road Accident Fund Head Office Contact Details
Physical and Postal Address (Head Office / Menlyn Maine)
According to the RAF’s official “Contact Us” page, the head office is located at Menlyn Maine in Pretoria:
- Physical Address:
Road Accident Fund
Eco Glades 2 Office Park, Block F,
420 Witch-Hazel Avenue, Eco-Park,
Centurion, 0157However, the RAF notes that their corporate head office has moved to Menlyn Maine. For public interactions, the key published details are:
- Postal Address:
Road Accident Fund
Private Bag X191
Pretoria
0001
These details are available on the RAF contact page. (Note: the RAF focuses public-facing activity through its regional offices; physical visits should generally be directed to the regional offices listed below.)
Regional Road Accident Fund Office Contact Details
The RAF operates multiple regional offices across South Africa. Below are the key contact details as published on the official RAF site.
All regional office information below is taken from the RAF’s “Contact Us” and regional offices pages, for example the Gauteng regional office details.
Gauteng Regional Office – Pretoria
- Physical Address:
38 Ida Street
Menlo Park
Pretoria - Telephone: 012 348 1780
- Fax: 012 348 1781
Source: Gauteng regional information on the RAF contact page.
Johannesburg Regional Office
- Physical Address:
38 Ida Street
Menlo Park
Pretoria (RAF lists Johannesburg Regional Office via central contact; call centre or switchboard will direct queries.)
For Johannesburg-related claims and queries, the RAF directs users via the main call centre (0860 23 55 23) and switchboard (012 621 1691) as set out on the RAF contact page.
KwaZulu‑Natal Regional Office – Durban
On its official site, the RAF lists a Durban regional office to serve KwaZulu‑Natal claimants:
- Physical Address:
Embassy Building
199 Anton Lembede Street
Durban, 4001 - Telephone: 031 365 1800
Verified via the KZN regional office information on the Road Accident Fund contact page.
Western Cape Regional Office – Cape Town
- Physical Address:
8th Floor, Waldorf Building
80 St George’s Mall
Cape Town, 8001 - Telephone: 021 469 2400
Source: Western Cape regional office details on the RAF contact page.
Eastern Cape Regional Office – East London
- Physical Address:
Metropolitan Building
Cnr Caxton Street & Drury Lane
East London, 5200 - Telephone: 043 701 1500
Details verified on the Eastern Cape regional section of the RAF contact page.
Free State Regional Office – Bloemfontein
- Physical Address:
Brandwag Centre
Cnr Zastron & Louw Wepener Street
Bloemfontein, 9301 - Telephone: 051 411 5000
Listed on the RAF’s Free State regional information section of the contact page.
Limpopo / Mpumalanga Regional Office – Nelspruit (Mbombela)
- Physical Address:
23 Henshall Street
Nelspruit (Mbombela), 1200 - Telephone: 013 754 9300
Source: regional office listing for Nelspruit on the Road Accident Fund contact page.
Note: The RAF frequently updates and restructures its regional footprint. Before visiting an office, confirm the latest location and operating hours via the call centre 0860 23 55 23 or through the official RAF website.
Email and Online Contact Channels
General and Claims-Related Email
The RAF uses department-specific email addresses, many of which are published in their forms and corporate governance sections.
For general enquiries, the most reliable channel is via the web and call centre:
- Online contact route: The RAF directs users to contact regional offices or the call centre as listed on the RAF contact page.
For detailed claim queries or document submissions, claimants are typically provided with a case-specific email by the claims handler. Always follow the email details given in your official RAF correspondence.
Website Forms and Self‑Service
The RAF provides downloadable claim forms and information sheets via its site:
- Claim forms and guidance: available on the RAF Forms page.
While there is no universal public webform for all queries, the site explains processes and provides numbers and addresses for submissions.
How to Use Road Accident Fund Contact Details Effectively
When to Call vs. When to Visit
- Use the Call Centre (0860 23 55 23) for:
- Checking if you qualify to claim
- Clarifying claim procedures and deadlines
- Following up on progress if you already have a claim number
- Finding which regional office is handling your claim
Contact details verified on the RAF contact page.
-
Visit a Regional Office when:
- You need to lodge a claim in person
- You are requested to attend an assessment, interview or medical examination
- You need to submit original documents that cannot be sent electronically
Before visiting, call the relevant regional office (see telephone numbers above) to confirm operating hours and whether you need an appointment, using the numbers listed on the RAF contact page.
What to Prepare Before Contacting the RAF
When phoning or visiting the RAF, it helps to have:
- Accident details: date, time, location of the accident, and basic description
- Vehicle details: registration numbers of the vehicles involved
- Personal identification: ID number or passport number
- RAF claim number: if you already submitted a claim
- Medical and police documentation: case numbers, hospital records, if available
The RAF’s claim forms, available via the RAF Forms page, list documentation commonly required. Reviewing those forms beforehand will help you know what to have ready when you call or visit.
Which Department or Office to Use
New Claims and General Enquiries
- Primary contact: Call Centre – 0860 23 55 23
- Alternative: Local Regional Office (telephone numbers above)
Use these to:
– Understand whether your situation is claimable
– Ask how and where to submit RAF 1 forms and supporting documents
– Get directed to the correct regional office if you are unsure
Source: process and contact structure as described on the RAF contact page.
Existing Claims (Follow‑Ups and Updates)
- First contact:
- RAF Call Centre (0860 23 55 23), quoting your claim number, or
- The specific regional office that is handling your file (contact details above from the RAF contact page)
These channels can assist with:
– Status of assessments
– Scheduling or confirming medical examinations
– Payment progress and outstanding requirements
Corporate, Media and Governance Enquiries
For matters relating to governance, tenders, or corporate information, the RAF publishes appropriate channels through its site:
- Corporate and governance information: available on the RAF “About Us” and governance pages.
Media, supplier and governance contacts are generally listed within those sections or supporting documents. Always use the details exactly as provided in the relevant RAF document.
Escalation and Complaints
Internal Complaints
The RAF provides mechanisms for lodging complaints or reporting dissatisfaction with service, usually via:
- Call Centre: 0860 23 55 23
- Regional Office Management: contact via the numbers on the RAF contact page.
When escalating internally:
– Have your claim number, dates of previous contacts, and names of RAF officials you have dealt with.
– Clearly state the issue (e.g., delay in processing, incorrect information, payment query).
External Oversight and Ombudsman‑Type Structures
The RAF is a public entity under the Department of Transport and is accountable to Parliament. While there is no dedicated “RAF Ombudsman” listed on the RAF site, complainants can seek oversight through public bodies:
- Public Protector: for maladministration in public entities such as the RAF. Contact details and complaints process are provided on the Public Protector South Africa website.
- Department of Transport: as the RAF’s shareholder department, details are listed on the Department of Transport contact page.
These routes are generally used once internal RAF channels have been exhausted.
Using Road Accident Fund Contact Details Safely
- Always verify numbers and addresses against the official RAF website at the time you contact them: https://www.raf.co.za. The “Contact Us” section is here: RAF contact page.
- Be cautious of unofficial websites or social media profiles claiming to process claims for a fee. The RAF does not charge a filing fee for claims.
- If you are dealing with a legal representative, confirm their details with the relevant professional body (e.g., Legal Practice Council) in addition to contacting the RAF directly.
By using the verified Road Accident Fund contact details above — especially the national call centre 0860 23 55 23 and the official RAF website at raf.co.za — South African road accident victims and their dependants can access accurate information, lodge claims, and follow up on compensation in a structured and secure way.
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