Contact Details

Robo Door Contact Details

Robo DoorContact Details

Overview

Robo Door (often written as “Robo-Door”) is a South African manufacturer and installer of security doors, gates, burglar bars and related physical security products for homes and businesses. The company operates from its head office in Gauteng and services multiple regions through branches and authorised agents.

This guide compiles verified Robo Door contact details from credible online sources and explains how South African customers can use these channels effectively.

Main Robo Door Contact Details (Head Office)

Head Office Address

Most current sources consistently list Robo Door’s head office in Alrode, Alberton:

  • Physical address:
    4 Dan Jacobs Street, Alrode, Alberton, Gauteng, South Africa
    This address is shown on the contact page of the official Robo Door website under “Head Office” and in their downloadable profile brochure on the same site (Robo Door official contact page).

Telephone Numbers

From the same official contact page and downloadable brochure:

  • General / Head Office landline:
    • +27 (0)11 864 5073
    • +27 (0)11 864 5074
      These numbers appear as primary contact numbers on the official site’s “Contact Us” section and brochure (Robo Door Head Office details).
  • Cell / alternative contact:
    • +27 (0)82 772 0118
      This mobile number is listed alongside landline numbers for general enquiries on the official Robo Door contact page (Robo Door contact information).

Email Addresses

The Robo Door website provides different email addresses for sales and general enquiries:

  • General enquiries / sales:
    • info@robodoor.co.za – listed as a primary contact email on the company’s contact page (Robo Door official contact page).
    • sales@robodoor.co.za – also provided for quotations and new orders on the same page.

Website

  • Official website:
    • https://robodoor.co.za/ – this is the primary domain for Robo Door, used for product information, contact forms and downloadable brochures (Robo Door home page).

Regional and Branch Contact Details

Robo Door operates nationally with a network of branches and agents. Some regions publish specific contact lines on the official website.

Johannesburg / Gauteng

The head office in Alrode services greater Johannesburg and Gauteng. Use:

  • Phone: +27 (0)11 864 5073 / 5074
  • Email: info@robodoor.co.za or sales@robodoor.co.za
    (All as per the official Robo Door contact page.)

Pretoria / Tshwane

The official website specifies a dedicated Pretoria contact number:

  • Pretoria contact number:
    • +27 (0)71 603 6023
      This mobile line is listed under “Pretoria” on the official contact section of the Robo Door site (Robo Door Pretoria contact).

Durban (KwaZulu‑Natal)

For Durban and surrounding areas, Robo Door lists:

Western Cape (Cape Town and Surrounds)

Robo Door’s Western Cape line is indicated as:

  • Western Cape contact number:
    • +27 (0)82 827 9243
      The same mobile number appears under both Durban and Western Cape regions as per the official contact listing (Robo Door regional contacts).

How to Use the Robo Door Contact Details Effectively

1. Phone Contact: When and How

Use the landline numbers (+27 11 864 5073 / 5074) for:

  • General product information
  • Booking measurements and quotations
  • Order follow‑ups and installation scheduling

For the regional mobile numbers (e.g. +27 71 603 6023 for Pretoria, +27 82 827 9243 for Durban/Western Cape), call when you:

  • Need a site visit in that specific region
  • Want to confirm availability and lead times locally
  • Need quick feedback on a job or installation in your area

These numbers are all listed on the official Robo Door contact page, which should be checked for any updates to hours or additional lines.

Tips before calling:

  • Have your street address, complex name, and suburb ready.
  • If you are an existing customer, keep your quote number or invoice number handy.
  • Note your preferred times and dates for measurements or installation so they can be booked while you’re on the call.

2. Email Contact: What to Include

The email addresses info@robodoor.co.za and sales@robodoor.co.za are best when you:

  • Need a written quotation
  • Want to send photos or sketches of openings
  • Require documentation such as product brochures or specification sheets

These addresses are taken from the official Robo Door contact information.

When emailing, include:

  • Your full name and contact number
  • Physical address and region (e.g. Pretoria East, Durban North)
  • Type of product you’re interested in (e.g. retractable security door, fixed burglar bars, security gates)
  • Approximate sizes or number of openings
  • Any specific requirements (colour, insurance or body corporate requirements, etc.)

This helps Robo Door prepare an accurate response and schedule measurements more efficiently.

3. Website Contact Forms and Brochures

On https://robodoor.co.za/ you can:

  • Use the online enquiry / contact form to request a call‑back or quotation. The form is accessible via the “Contact” menu on the official site (Robo Door contact form).
  • Download the Robo Door brochure and related PDFs that include technical information, product images and contact details (Robo Door brochure download).

Website enquiries suit:

  • After‑hours requests
  • Detailed questions where you prefer a written reply
  • Situations where you want to attach documents or plans

Which Department or Channel to Use

While Robo Door’s public contact details are not broken down into highly granular departments, the provided lines and emails lend themselves to typical functions.

Sales and Quotations

Use:

  • Email: sales@robodoor.co.za
  • Phone: +27 11 864 5073 / 5074 (Head Office)
  • Regional mobiles: For local quotations (e.g. Pretoria +27 71 603 6023)

As indicated on the official contact page, these contacts handle:

  • New quotes and site measurements
  • Price and product enquiries
  • Promotions or bulk orders (Robo Door contact page).

Installations and Scheduling

Once you have accepted a quote, installation scheduling is usually coordinated via:

The official Robo Door regional contacts point customers to these numbers for area‑specific queries, which typically include installations.

After‑Sales Service and Support

For issues after installation, such as adjustments or queries on operation, use:

  • Email: info@robodoor.co.za
  • Phone: +27 11 864 5073 / 5074

These general channels, taken from the official Robo Door contact section, are appropriate for:

  • Warranty or workmanship queries
  • Service calls or repairs
  • Requests for additional products at the same property

When contacting support, always provide:

  • Date of installation
  • Invoice / reference number
  • A brief description of the issue

Escalation and Complaints

Robo Door does not publish a separate internal complaints or escalations email beyond the general info@robodoor.co.za and telephone lines on its official site (Robo Door contact information). Customers should therefore:

  1. First escalate directly to Head Office
    • Call the main landline: +27 11 864 5073 / 5074
    • Email a detailed complaint to info@robodoor.co.za and request that it be brought to the attention of management.
      Include supporting documents (quotes, invoices, photos).
  2. Industry or consumer‑rights escalation (if unresolved)
    • If a dispute cannot be resolved directly with Robo Door, South African consumers generally have the option to approach formal bodies such as the Consumer Goods and Services Ombud (CGSO) for guidance or dispute resolution. The CGSO’s contact details are available on its official website, for example at the CGSO contact page: https://www.cgso.org.za/contact-us. This is not Robo Door–specific, but a general escalation route for consumer disputes in South Africa.

Always attempt to resolve issues with Robo Door first, using the verified channels from the official Robo Door contact page, before approaching external bodies.

Summary: Key Robo Door Contact Points

For the most current Robo Door contact details, users should always refer back to the official Robo Door contact page, as phone numbers or regional agents can change over time.

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