Contact Details

Rochester Contact Details

RochesterContact Details

Overview

This guide brings together verified Rochester contact details for South African customers, based only on information published on the official Rochester Furniture website and reputable local directories. It focuses on how to contact Rochester’s head office and customer care for account queries, furniture orders, deliveries, and after‑sales support.

Rochester is a South African furniture and home décor retailer that operates as part of the JD Group. Its official online presence is through the Rochester Furniture website, which provides contact channels and store locator information for customers across the country.

Official RochesterContact Details

Head Office & General Enquiries

The Rochester head office contact number and postal address are published in the legal and privacy sections of the official Rochester Furniture site:

  • Head Office Telephone (Switchboard):
    +27 (0)11 408 0027
    (Listed on Rochester’s privacy notice as the head office contact number for Rochester and its parent company JD Group.)
    Source: Rochester Furniture Privacy Notice

  • Head Office Postal Address:
    Rochester,
    P.O. Box 4208,
    Johannesburg,
    2000,
    South Africa
    This postal address appears alongside the JD Group contact and company information in Rochester’s privacy notice.
    Source: Rochester Furniture Privacy Notice

At the time of research, Rochester’s site does not publicly list a separate, specific head office street address, but it does link all corporate‑level matters through the JD Group company information page and the above postal and phone details.

Customer Service & Store Contact

Store Locator (Phone & Address per Branch)

For direct contact with a particular Rochester store (for example, to check stock, confirm a delivery time window, or follow up on an in‑store purchase), use the official Store Locator:

On this page, you can:

  • Select your province and city/town.
  • View individual stores with store names, physical addresses, and phone numbers.
  • Use the map link for directions.

Because store phone numbers and addresses may change over time, the store locator on the official site is the most reliable up‑to‑date source.

Account, Credit & Finance Queries (JD Group)

Rochester is part of the JD Group, which manages store accounts and credit for several retail brands. Account and credit‑related matters (for example, store card queries, statements, arrears, or credit agreements) are handled under JD Group’s central contact details.

On the Rochester privacy notice page, the company explicitly links to its JD Group legal information:

  • JD Group company information and registered details are provided in the JD Group company profile, accessible via Rochester’s privacy policy under “Who are we?”.
    Source: Rochester Furniture Privacy Notice

For detailed credit and account contact information, the privacy notice directs users to the JD Group company information page on the JD Group site. Customers should:

  1. Visit the JD Group website linked from the privacy notice.
  2. Use the contact or customer care section there for account‑specific phone numbers and email addresses (for example, store card or credit agreement issues).

Because these JD Group numbers are managed at group level and can be updated, the recommended approach is to navigate from the Rochester privacy notice to the latest JD Group contact details rather than relying on third‑party listings.

Digital Contact & Online Support

Website and Online Store

This is Rochester’s primary online platform where you can:

  • Browse and purchase furniture and décor.
  • Track promotions and special offers.
  • Find store contact details via the store locator.
  • Access legal documents, warranties, privacy notices, and company information.

Email Contact

The public pages of the Rochester Furniture site do not list a general customer service email address at the time of research. Instead, the contact structure is:

  • Head‑office phone and postal contact via the privacy notice.
  • Store‑level phone contact via the store locator.
  • Digital forms and account services via the JD Group ecosystem for credit matters.

For written records (for example, submitting a formal complaint or POPIA‑related request), customers are directed in the privacy notice to contact the head office using the published postal address and phone number, and to use contact routes prescribed in JD Group documentation.
Source: Rochester Furniture Privacy Notice

Because no explicit customer‑service email is posted, it is prudent to:

  1. Phone the head office (+27 (0)11 408 0027) to request the correct email address for your specific issue; or
  2. Contact your local store and ask them to email or escalate your query internally.

How to Use RochesterContact Details Effectively

Before You Call or Visit

To speed up your interaction when you contact Rochester (head office or store), prepare:

  • Your sales invoice or order number (for online or in‑store purchases).
  • Your account or store card number (for credit and account queries via JD Group).
  • ID/passport number (often requested for account verification).
  • Photos of the product and issue (for damage, warranty, or after‑sales inspections).
  • Delivery details (delivery date, address, and the name of the person who received the goods).

Having these ready when you contact a store via the Rochester Store Locator or call the head office will help the consultant find your record quickly.

Typical Queries Handled via Each Channel

  • Head Office Phone (+27 (0)11 408 0027)
    • High‑level complaints or unresolved issues after dealing with a store.
    • Corporate enquiries, franchise or supplier matters.
    • Requests related to privacy and personal information management as indicated in the Rochester privacy notice.
  • Store Numbers (via Store Locator)
    • Product availability and pricing in a specific branch.
    • Delivery scheduling and follow‑up.
    • In‑store returns, exchanges, and after‑sales service.
    • Status of in‑store orders and lay‑bys.
  • JD Group Contact Details (via links in the Privacy Notice)
    • Store card and credit agreement queries.
    • Account statements, billing issues, or arrears.
    • Updating personal or contact details on your credit profile.
    • Disputes related to credit information reported to bureaus.

When to Use Which Department

1. Product, Delivery & Store Service Issues

Use: Local Store Contact (phone via Store Locator)
Source: Rochester Store Locator

Examples:

  • Delivery arrived incomplete or damaged.
  • You need the latest ETA on a back‑ordered item.
  • You want to confirm stock before travelling to a store.
  • You wish to arrange a collection or return at the branch.

2. Online Orders

Use: Official Website & Store Contact

  • Place and manage orders through the official website: Rochester Furniture.
  • If there is a problem with an online order (for example, delivery delays or incorrect items), the common process is:
    1. Check your order confirmation email for any order‑specific references and instructions.
    2. Contact the nearest store (via the Store Locator) or the head office number to have your query routed to the correct e‑commerce support team.

3. Accounts, Credit & Store Card Queries

Use: JD Group Contact Routes

As indicated in the Rochester privacy notice, Rochester’s credit‑related matters are governed and serviced by JD Group. Follow the JD Group contact details accessible from that page for:

  • Store card application status.
  • Queries on instalments, debit orders and balances.
  • Disputes about fees, interest, or credit bureau listings.

Escalation & Consumer Protection Options

Internal Escalation

  1. Start with the Store
    • For delivery, product, or service issues, first speak to the store that processed your purchase using the phone number listed on the Store Locator.
    • Ask to speak to the store manager if the frontline staff can’t resolve the issue.
  2. Contact Head Office
    • If the store cannot resolve your issue satisfactorily, call the head office on +27 (0)11 408 0027 and explain that you want to escalate a complaint.
    • Reference any case numbers, invoices, and previous conversations.
      Source: Rochester Furniture Privacy Notice

External Escalation (Ombud & Regulators)

While Rochester’s own pages focus on internal contact routes, South African consumers also benefit from statutory dispute channels for certain types of complaints:

  • Credit / Account Disputes
    If your complaint relates to credit agreements, store card practices, or responsible lending, escalate via the JD Group credit channels first (accessible through links in the Rochester privacy notice).
    If unresolved, you may approach the National Credit Regulator (NCR) or the appropriate credit ombud in line with NCR guidelines for retail credit disputes.

  • Consumer Rights (Returns, Defective Goods, Misrepresentation)
    The Consumer Protection Act gives you recourse through the National Consumer Commission (NCC) should the retailer fail to address serious contraventions. Use this only after exhausting Rochester’s internal escalation routes and obtaining written responses where possible.

Because Rochester’s own website does not list specific ombudsman contact details, it is advisable to consult the National Credit Regulator and National Consumer Commission websites directly for the most current complaint procedures and contact channels.

Summary of Verified RochesterContact Details

For the most accurate, up‑to‑date RochesterContact Details, always verify numbers and addresses directly on the official Rochester Furniture website and its linked JD Group legal pages.

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