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Sabc Tv Licence For Pensioners Contact Details

Sabc Tv Licence For Pensioners Contact Details

Overview

South African pensioners who own a television set must still comply with TV licence regulations, but they may qualify for a concessionary (discounted) licence. This guide focuses on SABC TV licence contact details for pensioners, how to apply for the concession, and which channels to use for different queries, based strictly on verified information from the SABC and related South African sources.

Main SABC TV Licence Contact Details

Central TV Licence Customer Service

The South African Broadcasting Corporation (SABC) manages all TV licence accounts – including pensioner concessions – through its TV Licences division.

1. General TV licence enquiries (including pensioners)
According to the official SABC TV Licences site:

  • Contact Centre (Landline):
    • 011 330 9555
  • Share-call number:
    • 0860 00 1737
  • Fax:
    • 011 330 9560
  • Email (general queries):
    • tvlic.info@sabc.co.za

These details are listed on the SABC TV Licences “TV Licence Services” and “Contact Us” pages, where the corporation publishes its official customer service details for licences, payment queries and account administration (SABC TV Licences – TV Licence Services and SABC TV Licences – Contact Us).

2. Official TV Licences website

  • Website:
    • https://www.tvlic.co.za

The site provides information on licence types, including concessions for pensioners, payment options, and the downloadable application forms as confirmed on the SABC TV Licences homepage (SABC TV Licences – Home).

Pensioner TV Licence Concession: Key Information

Who qualifies?

The SABC confirms that a TV licence concession is available to certain pensioners, including:

  • People 60 years or older who are in receipt of a state old‑age pension or other recognised pension, and
  • Who meet the additional conditions set out by SABC.

Eligibility rules and conditions for the pensioners’ concession are set out on the official SABC TV Licences – Pensioners Concession page, which explains that a reduced annual fee may be granted upon successful application with supporting documentation (SABC TV Licences – Pensioners Concession).

Where to get the pensioner concession form

The same SABC page indicates that pensioners must complete a “Pensioners Concession” application form and submit proof such as:

  • Identity document (ID)
  • Proof of pension / income
  • Proof of address (where applicable)

The application form is available via the SABC TV Licences site under the concessions section (SABC TV Licences – Pensioners Concession).

Contact Details Specifically Relevant to Pensioners

Although the SABC does not publish a separate “pensioners-only” phone line, pensioners should use the same TV licence channels, but for specific purposes as outlined below.

Phone numbers for pensioner-related queries

From the SABC TV Licences “TV Licence Services” and “Contact Us” pages:

  • Main call centre (best for pensioner questions):
    • 011 330 9555
  • Share-call number:
    • 0860 00 1737

Use these numbers to:

  • Ask about qualifying criteria for the pensioner concession.
  • Confirm supporting documents required before you submit your application.
  • Check the status of a concession application already submitted.
  • Query your account balance or renewal amount after a concession has been granted.

Source: SABC TV Licences – TV Licence Services contact details and SABC TV Licences – Contact Us.

Email address for pensioner concession applications and queries

The SABC lists the main TV licence email for customer communication as:

  • Email: tvlic.info@sabc.co.za

You can use this email address to:

  • Request a Pensioner Concession application form in case you cannot download or access it.
  • Submit scanned application forms and documents, where acceptable.
  • Ask for confirmation in writing that the concession has been applied to your account.

Source: SABC TV Licences – Contact Us.

Tip: When emailing, include your TV licence account number, full name, ID number, and contact phone number in the body of the email so that SABC agents can find your record quickly.

Physical and Postal Address Details

Physical address (for walk‑in or courier delivery)

The SABC publishes the following head‑office details for TV licence matters:

  • Physical address:
    SABC TV Licences
    SABC – Radio Park
    Henley Road
    Auckland Park
    Johannesburg

This information is provided on the SABC TV Licences contact pages used for physical correspondence, visits, or courier deliveries in relation to TV licence accounts (SABC TV Licences – Contact Us).

Postal address (for mailed applications or documents)

The SABC lists the postal address for TV licence correspondence as:

  • Postal address:
    SABC TV Licences
    Private Bag X60
    Auckland Park
    2006

You can mail your completed pensioner concession form and certified copies of supporting documents to this address. The postal details appear on the SABC TV Licences contact section (SABC TV Licences – Contact Us).

Tip: If you post documents, keep copies of everything and use registered mail so you have proof of delivery.

How Pensioners Should Use These Contact Details

1. Before you apply for the pensioner concession

Best contact method: Phone or website

  • Visit the Pensioners Concession section on the SABC TV Licences website to read the latest rules and download the official form (Pensioners Concession information on SABC TV Licences).
  • If anything is unclear, call 011 330 9555 or 0860 00 1737 to confirm:
    • Whether you qualify based on your age and income/pension.
    • Exactly which documents must be submitted.
    • Whether you may submit forms via email or must post originals / certified copies.

2. When submitting your pensioner concession application

Best contact methods: Email, post, or courier

  • If the SABC confirms that email submissions are accepted, send your completed form and scanned documents to tvlic.info@sabc.co.za, with your TV licence account number in the subject line.
  • If you must send originals or certified copies, mail them to:

    SABC TV Licences
    Private Bag X60
    Auckland Park
    2006

    (As listed on SABC TV Licences – Contact Us).

  • For time‑sensitive or high‑value documents, consider couriering or hand‑delivering to:

    SABC TV Licences
    SABC – Radio Park
    Henley Road
    Auckland Park
    Johannesburg

3. After you have applied

Best contact method: Phone or email

  • Use 011 330 9555 / 0860 00 1737 to follow up on your application status.
  • Ask the agent to confirm:
    • Whether your concession has been approved or declined, and the reason.
    • The new annual amount payable if approved.
    • From which date the concession applies.
  • For written confirmation, request an email from the agent to tvlic.info@sabc.co.za or reply to a previous email you sent with your account number and reference.

Which Department to Contact for What

Although the SABC does not list separate telephone numbers for every sub‑department on the public site, the main TV licence call centre and email route enquiries internally. Use them as follows:

General TV Licence Department (Call Centre & Email)

  • Use for:
    • Pensioner concession queries and application status
    • Account balances and payment arrangements
    • Changes of address or ownership
    • Renewal notices and penalties
  • Contacts:
    • Phone: 011 330 9555 / 0860 00 1737
    • Email: tvlic.info@sabc.co.za
  • Source: SABC TV Licences – Contact Us.

Collections / Accounts Department (via Call Centre)

The SABC TV Licences site explains that payment and compliance issues are managed through the TV licence support channels (SABC TV Licences – Services).

  • Use for:
  • Contact path:
    • Phone the main call centre on 011 330 9555 / 0860 00 1737 and request to be put through to an accounts or collections consultant.

Online Self-Service (for checking your details)

The SABC TV Licences website includes customer self‑service options:

When and How to Escalate Issues

If you cannot resolve a TV licence issue

The SABC TV Licences site encourages customers to use the formal channels (call centre, email, and written correspondence). There is no distinct “pensioners complaints” contact provided, but for unresolved issues, you should:

  1. Document your attempts
    • Keep dates, times, and names of agents you spoke to via 011 330 9555 or 0860 00 1737.
    • Keep copies of all emails to and from tvlic.info@sabc.co.za.
  2. Write a formal complaint to TV Licences in writing
    • Postal: SABC TV Licences, Private Bag X60, Auckland Park, 2006
    • Refer to your account number, describe the issue clearly, and attach proof of previous communication (e.g. copies of emails, postal slips, and any concessions forms).
  3. Use SABC corporate channels if necessary
    • If the TV Licences unit does not respond after reasonable time, you may escalate via SABC corporate contact channels listed on the main SABC website for general complaints and customer feedback (SABC Corporate – Contact Us).
    • In your complaint, state that the matter relates to a TV licence pensioner concession and include your account and ID details.

External escalation (regulatory / ombuds)

The SABC is a public broadcaster regulated by the Independent Communications Authority of South Africa (ICASA), but ICASA mainly deals with broadcasting and licensing matters, not individual TV licence account disputes. For front‑line pensioner TV licence issues, the primary escalation path remains within SABC TV Licences as per their published contact information (SABC TV Licences – Contact Us).

Practical Tips for Pensioners Contacting SABC TV Licences

  • Prepare before calling:
    Have your TV licence account number, ID number, and, if applicable, your SASSA or other pension proof on hand when dialling 011 330 9555 or 0860 00 1737.

  • Use clear subject lines in email:
    For example: “Pensioner Concession Application – [Your Name] – [Account Number]” when writing to tvlic.info@sabc.co.za.

  • Confirm receipt of documents:
    If you post or courier your concession application to Private Bag X60, Auckland Park, 2006 or to SABC – Radio Park, follow up telephonically a few days later to confirm that the documents are captured on the system.

  • Keep proof of pension status up to date:
    The SABC Pensioners Concession page notes that ongoing qualification may require updated proof when requested (SABC TV Licences – Pensioners Concession). Respond promptly to any such requests.

Summary

To manage an SABC TV licence for pensioners, you must engage directly with SABC TV Licences using their official contact points:

  • Phone: 011 330 9555 / 0860 00 1737
  • Email: tvlic.info@sabc.co.za
  • Website: https://www.tvlic.co.za
  • Postal: SABC TV Licences, Private Bag X60, Auckland Park, 2006
  • Physical: SABC TV Licences, SABC – Radio Park, Henley Road, Auckland Park, Johannesburg

All of these details, along with the rules and forms for the pensioner concession, are published on the official SABC TV Licences site and related SABC pages (SABC TV Licences – Contact Us, SABC TV Licences – Services, and Pensioners Concession information).

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