Sabc Tv License Contact Details

Overview

The South African Broadcasting Corporation (SABC) is responsible for administering television licence fees in South Africa. Whether you need to apply for a new TV licence, update your details, query your account, or lodge a complaint, using the correct SABC TV licence contact details will save time and help you get accurate assistance.

Below is a consolidated, source‑backed guide to the main SABC TV licence contact points, how and when to use them, and what to prepare before you make contact.

Main SABC TV Licence Contact Details

1. TV Licence Call Centre

The SABC TV licence customer service centre is the primary point of contact for most account and general licence queries.

• Phone (Landline): 011 330 9555
• Phone (Alternative): 011 330 9700

These numbers are listed on the official SABC TV Licences website under “Contact Us” and “Unpaid TV licences” contact information, where the SABC states that queries on licence payments and arrangements can be directed to 011 330 9555 and 011 330 9700 for payment arrangements and account issues.¹²

You can confirm these numbers on the official SABC TV Licence contact page and related sub‑pages:
– SABC TV Licence – Contact Us
– SABC TV Licence – Unpaid TV licences

Typical reasons to call the SABC TV Licence call centre

According to the SABC TV Licences information and FAQ pages, you should use the call centre for matters such as²:

• Checking your TV licence balance or status
• Confirming if your account is in arrears
• Arranging payment terms for overdue accounts
• Updating personal details (name, address, contact info)
• Enquiries about new TV licence applications or renewals
• Clarifying ownership changes (when buying or selling TV sets)

Tips before you call

To speed up your call, have the following ready:

• Your TV Licence account number (if you already have one)
• Your ID number (for individuals)
• Your business registration number (for business licences)
• Any recent payment proof (date, amount, and payment channel)

2. SABC TV Licence Website and Online Services

• Official Website: https://www.tvlic.co.za

The SABC TV licence online portal allows you to:

• View and pay your TV licence
• Register or renew a licence
• Access contact details for various TV licence departments

The portal is hosted and maintained by the SABC and is linked from the main SABC domain; the Contact Us section provides the current set of SABC TV licence contact details.¹

Use the website when you:

• Want to pay your TV licence online
• Need to download forms or check guidance about household or business licences
• Prefer self‑service rather than calling the call centre

3. Physical Address for SABC TV Licences

The SABC lists its head office address, which is also relevant for TV licence correspondence and certain in‑person matters, as:

• Physical Address (Head Office):
  SABC Television Licence Department
  SABC Head Office
  Radio Park
  Henley Road
  Auckland Park
  Johannesburg

This address appears on the official SABC TV Licence contact page.¹

Use this address when:

• You need to send formal written communication, such as supporting documents, by courier or hand delivery
• You are referred to visit the department in person (usually only after arranging via the call centre)

Note: Walk‑in TV licence services may be limited; always call the call centre first to confirm whether in‑person assistance is available and whether an appointment is needed.

4. Postal Address for SABC TV Licences

For mail correspondence, the SABC TV Licence website provides the following postal address¹:

• Postal Address:
  SABC Television Licences
  Private Bag X60
  Auckland Park
  2006

Use this postal address when:

• Sending written disputes or objections in hard copy
• Posting supporting documents requested by the SABC (if they specifically instruct you to use postal mail)
• Sending formal correspondence when email or online upload is not possible

Always include:

• Your full name
• TV licence account number
• ID number
• Contact number and email
  so the TV Licences department can link your letter to your account.

5. Email Contact Options

The official SABC TV Licences site does not prominently publish a single general‑purpose email address for all TV licence queries on the general Contact Us page.¹ In most cases, the SABC directs consumers to:

• Use the call centre for standard account queries and arrangements
• Use online services for payments and self‑service account access

Industry‑related or wholesale queries (for example, businesses such as TV dealers) are sometimes handled via specific departmental contacts rather than a single generic public email; these details can change and should be verified via the current contact page on the site.

For the most up‑to‑date and relevant email contacts (where applicable to your situation):

• Visit the SABC TV Licence Contact Us page:
  https://www.tvlic.co.za/tvlic/website/ContactUs.jsp
• Check if there is a specific email listed for your type of query (e.g., dealer, corporate, or legal matters)

If no email is currently shown for your particular need, the safest route is to:

1. Call the TV Licence call centre; and
2. Ask the agent for the correct departmental email address (if one exists) for sending documents or written complaints.

When to Use Which SABC TV Licence Contact Channel

Phone vs Website vs Post

Use the call centre (011 330 9555 / 011 330 9700) when:

• You need a quick answer about your balance or account status
• You want to negotiate or confirm a payment arrangement for arrears²
• You have received a payment reminder or compliance notice and want to clarify it
• You are unsure about the type of licence you need (e.g., household vs business)

Use the SABC TV Licence website when:

• You want to pay online using secure payment options
• You need general information, FAQs, or want to check official rules regarding TV licence obligations
• You are comfortable with self‑service and want to avoid waiting in a phone queue

The self‑service portals and key information pages are available through the main SABC TV Licences homepage at https://www.tvlic.co.za.

Use the postal address (Private Bag X60, Auckland Park, 2006) when:

• You are sending a formal written dispute and you have been instructed (or prefer) to send it by post
• You need to submit original documents that cannot be sent electronically

Typical Queries Handled by SABC TV Licence Departments

The SABC structures its TV licence support around function rather than public‑facing “named” departments, but the main areas of assistance described on the official TV licence pages include¹²:

1. Account and Billing Queries

Handled largely via the call centre, these include:

• “Do I owe anything and how much?”
• “I’ve paid – why is my payment not showing?”
• “My details have changed – how do I update my account?”
• “I’ve received a notice but I don’t own a TV – what must I do?”

2. Payment Arrangements and Arrears

The SABC’s Unpaid TV licences information page explains that customers in arrears can make arrangements and queries via the call centre numbers, including 011 330 9555 and 011 330 9700.²

Typical issues:

• Negotiating a payment plan
• Clarifying penalties or interest
• Confirming settlement amounts

3. New Applications & Licence Category Queries

Information on who needs a licence, household vs business licences, and what constitutes “possession” of a TV set is provided on informational pages within the TV Licences site, accessible from https://www.tvlic.co.za. For specific, personalised advice (e.g., multiple business premises, hotels, or dealers), the call centre is again the first line of contact.

Escalation and Complaints

1. Escalating Within SABC TV Licences

If your query is not resolved through the first agent you speak to:

1. Ask the agent to escalate the call to a supervisor or senior staff member.
2. Keep a record of:
   • Date and time of the call
   • Name (or employee number) of the agent
   • Reference number, if provided

If you send a letter or documents via post, ensure you keep copies of all documents and, if possible, use a trackable postal or courier option when sending important originals.

2. Broadcasting Complaints vs TV Licence Disputes

The Broadcasting Complaints Commission of South Africa (BCCSA) and the Broadcasting Ombud primarily handle complaints about broadcast content (e.g., programming, fairness, or taste and decency), not routine TV licence billing or account disputes.

For standard TV licence account matters, the official pathway is to:

• Use the SABC TV Licence contact details listed above; and
• Escalate internally within the SABC if necessary.

If you believe your consumer rights are being violated and internal escalation fails, you may consider consulting a legal adviser or contacting a general consumer protection body for guidance, but there is no separate, dedicated external Ombud for TV licence billing itself mentioned on the SABC TV Licence site.

How to Prepare for Any SABC TV Licence Contact

To make your interaction with SABC as efficient as possible:

1. Gather key information:
   • TV licence account number (if applicable)
   • ID number / business registration number
   • Address linked to the account
   • Any reference numbers from previous calls or letters
2. Keep proof of payments handy:
   • Bank statements or receipts
   • Online payment confirmations
   • Dates, amounts, and payment channels
3. Write down your questions in advance:
   • This ensures you don’t forget important points during a call
   • It helps call centre staff understand your issue quickly
4. Record outcomes:
   • Note any promises, deadlines, or instructions from the SABC
   • Keep copies of all correspondence

Summary of Key SABC TV Licence Contact Details

For quick reference, here are the core SABC TV Licence contact details, all sourced from the official SABC TV Licences site:

• Call Centre (General & Unpaid Accounts):
  • 011 330 9555
  • 011 330 9700
    (as listed for TV licence contact and unpaid accounts on the SABC TV Licence site)¹²
• Website:
  • https://www.tvlic.co.za – official SABC TV Licences portal¹
• Physical Address (Head Office / TV Licences Department):
  • SABC Television Licences
  • SABC Head Office, Radio Park, Henley Road, Auckland Park, Johannesburg¹
• Postal Address:
  • SABC Television Licences
  • Private Bag X60
  • Auckland Park
  • 2006¹

Using these verified SABC TV licence contact details and the guidance above will help you reach the right department, resolve your queries faster, and stay compliant with South Africa’s TV licensing requirements.