Sacap Global Contact Details

Overview

This guide provides verified SACAP Global contact details for South African and international students, employers, and partners who need to reach the institution for admissions, support, or general enquiries. SACAP Global is the online division of the South African College of Applied Psychology (SACAP), offering fully online qualifications and short courses. All contact information below is drawn from SACAP’s official websites and related pages.

Main SACAP Global Contact Details

Primary Enquiry Channels

SACAP Global operates as the online campus of SACAP. The key contact route for online enquiries is via the SACAP Global enquiry form and email.

• Website (SACAP Global):
  The dedicated SACAP Global site is available at www.sacapglobal.com, which links through to SACAP’s main site for detailed programme information and support.

• Online Enquiry Form:
  Prospective and current students can submit questions via the “Enquire Now” function on the SACAP Global site, which redirects to SACAP’s enquiry system on the main SACAP website. The form is accessible from programme pages such as the distance-learning BAppSocSci page on the main SACAP site and linked from SACAP Global’s programme listings, for example the Online Diploma in Counselling and Communication Skills on SACAP Global.

Because SACAP Global is integrated with SACAP’s broader operations, telephonic and email contact is handled via SACAP’s central channels listed below.

SACAP Central Contact Details (Including Online & SACAP Global Support)

The main SACAP contact details cover all campuses plus online and distance-learning students, including those on SACAP Global programmes.

Head Office – Cape Town

SACAP’s head office contact details, which support general, admissions and online queries, are provided on the official SACAP website:

• Head Office Switchboard (Cape Town):
  Phone: +27 (0)21 671 7692
  Source: Listed on SACAP’s “Contact Us” page under “Cape Town Campus” and “Head Office” on the official SACAP contact page.

• Physical Address (Cape Town Campus & Head Office):
  1st Floor, Sunclare Building
  21 Dreyer Street
  Claremont
  Cape Town
  7708
  Source: Full street address shown on the SACAP contact page.

This head office is usually the most appropriate point of contact for SACAP Global administrative matters, policy questions, and escalated student support.

Johannesburg Campus (Also Supports National/Online Enquiries)

• Phone: +27 (0)11 234 2911
• Physical Address:
  Wanderers Office Park
  52 Corlett Drive
  Illovo
  Johannesburg
  2196
• Source: All details above are from SACAP’s official Johannesburg campus contact section.

Students in Gauteng or those preferring to call Johannesburg can use this number for admissions questions, online course information, and general SACAP Global-related enquiries.

Pretoria Campus

• Phone: +27 (0)12 361 8283
• Physical Address:
  2nd Floor, Lakeside Building B
  238 Jean Avenue
  Centurion
  Pretoria
  0157
• Source: Contact details appear on SACAP’s official Pretoria campus information.

Pretoria staff can assist with national and online queries, including applications to SACAP Global programmes.

Durban Campus

• Phone: +27 (0)31 880 0140
• Physical Address:
  5 Walnut Road
  Durban
  4001
• Source: Listed on the official SACAP contact page.

Durban is another option for telephonic support about online and SACAP Global qualifications.

Digital Contact & Support Channels

Main SACAP Website (Including Online & SACAP Global Information)

• Website: https://www.sacap.edu.za
  The main SACAP site hosts detailed programme information, online and distance-learning options, and application portals. SACAP Global is referenced as the online division across various programme and blog pages, such as articles on online counselling and psychology education.

• SACAP Global Website:
  https://www.sacapglobal.com
  This site focuses on online short courses, micro-credentials and fully online qualifications. Programme pages link back to SACAP’s main site for applications and formal registration processes, e.g. the “Apply Now” and “Enquire” buttons that connect to SACAP’s central system as seen on individual course pages on SACAP Global.

How to Use These Contact Details Effectively

Before You Call or Enquire Online

To make your interaction with SACAP Global and SACAP’s support staff more efficient:

1. Have your details ready:
   • Full name and ID/passport number
   • Email address and cellphone number
   • If you are already a student, your SACAP student number
2. Know what you’re asking about:
   • The specific online programme or course (for example, “Online Higher Certificate in Counselling and Communication Skills” or a particular SACAP Global short course)
   • Whether you are enquiring about admissions, fees, academic support, technical issues with the online platform, or certification.
3. Use the correct channel:
   • Use the SACAP Global website enquiry forms for course-specific online questions, accessible from individual course pages on SACAP Global.
   • Phone the head office (Cape Town) or Johannesburg if you need detailed help or need to speak to someone about complex matters like recognition of prior learning or international applications, using the numbers listed on the SACAP contact page.

Which Department or Campus to Contact

Although SACAP Global delivers its courses online, administration and support are integrated across SACAP’s national operations. The same central systems used for campus-based study support SACAP Global students.

1. Admissions & Applications (Including Online / SACAP Global)

Best contact options:

• Online enquiry forms linked from each online programme page on SACAP Global and on matching programme pages on SACAP’s main site.
• Phone the head office (Cape Town) at +27 (0)21 671 7692 or Johannesburg at +27 (0)11 234 2911 as per the SACAP contact page.

Typical queries:

• Entry requirements for SACAP Global online qualifications
• Application deadlines and intakes
• International student requirements and fees
• Credit transfer or recognition of prior learning (RPL)

2. Current Student Support (Online & SACAP Global)

Once enrolled, SACAP Global students receive support from the same academic and administrative systems that serve distance-learning and blended-learning students.

Recommended channels:

• Use student portals and official communication channels indicated in your registration documents (these are referenced across SACAP’s main site under programme and FAQ pages).
• If you need human assistance, call the relevant campus based on your location (Cape Town, Johannesburg, Pretoria or Durban), using the numbers published on the SACAP contact page, and request transfer to the Online / Distance Learning or SACAP Global support team.

Typical queries:

• Access issues with the online learning platform
• Assessment, assignment, and exam queries
• Updating personal details or payment information

3. Finance and Fees

While SACAP does not publish a separate central finance phone number for SACAP Global, financial enquiries for online students are handled through the general campus contacts.

How to proceed:

• Call your closest campus (numbers and addresses on the SACAP contact page) and ask to be directed to Student Accounts / Finance.
• Use the online forms on SACAP Global if your finance question relates specifically to a particular online short course or micro-credential and you have not yet enrolled.

Typical queries:

• Course fees and payment plans
• Invoices and receipts
• Refund or cancellation policies

4. Corporate, Partnership and Media Enquiries

SACAP Global often collaborates with employers and organisations on training and online programmes. These matters are generally coordinated via SACAP’s head office.

Best contact route:

• Phone the Cape Town head office (+27 (0)21 671 7692) and request the relevant marketing, corporate or partnerships division as listed for head office on the SACAP contact page.
• Alternatively, use relevant “contact us” or “corporate” enquiry options on SACAP Global if a dedicated form is provided on specific corporate offering pages.

Escalation and Complaints

SACAP operates under South African higher education and professional quality frameworks. While SACAP’s public pages focus on standard contact details, they also outline policies and regulatory affiliations in programme and institutional information pages on the main SACAP website.

Step 1: Internal Resolution

1. Start with the relevant office:
   • For SACAP Global students, first raise your issue with your lecturer, online tutor, or the student support office, using the internal channels specified in your course materials.
2. Escalate within SACAP:
   • If not resolved, request escalation to the Programme Coordinator, Head of Department, or Campus Director, using the main campus telephone numbers on the SACAP contact page.

Step 2: External Bodies (If Applicable)

SACAP degrees, diplomas and certificates are subject to oversight by South African regulators (for example, programmes are registered with the Department of Higher Education and Training and listed with the Council on Higher Education, as detailed on various institutional pages of the SACAP website). For serious, unresolved issues relating to academic quality or institutional compliance, students can consult:

• The Department of Higher Education and Training (DHET) and
• The Council on Higher Education (CHE)

using the contact details provided on those regulators’ official websites (not reproduced here, as they are outside the SACAP/SACAP Global domain).

Practical Tips for South African Users

1. Use SACAP Global for course discovery; use SACAP main site for depth:
   • Browse online and micro-credential offerings on SACAP Global and follow the “Enquire” or “Apply” links to SACAP’s main site for the formal process.
2. Prefer daytime calls:
   • Campuses typically operate during South African business hours (Monday to Friday). Call the relevant number on the SACAP contact page during these times for faster support.
3. Keep written records:
   • When using online enquiry forms from SACAP Global or the main SACAP website, keep copies of confirmation emails or reference numbers for future follow-up.
4. Clarify that your query is for SACAP Global / Online:
   • When phoning a campus, clearly state you are enquiring about a SACAP Global online programme so you can be directed to the correct team.

By using the verified SACAP Global and SACAP contact channels above—especially the official SACAP contact page and the SACAP Global website—you can ensure that your enquiries reach the correct department quickly and securely.