Sace Contact Details

Overview

The South African Council for Educators (SACE) is the statutory professional council that oversees the registration, professional conduct, and development of educators in South Africa. This guide focuses on the most up‑to‑date, verified SACE contact details and explains how and when to use each channel.

All information below is drawn from SACE’s official platforms and reputable South African directories, and each contact point is linked to its original source.

Main SACE Head Office Contact Details

Head Office – Centurion

According to the official SACE website, the national head office is located at:

• Physical address:
  240 Lenchen Avenue (North),
  Centurion, 0046,
  Gauteng, South Africa
  (listed on the SACE “Contact Us” page: South African Council for Educators – Contact information)

• Postal address:
  Private Bag X127,
  Centurion, 0046
  (as shown on the same SACE contact page above)

• General telephone:

  • 012 663 9517
  • 012 679 9700
    (both numbers appear on the official SACE contact information page)
• Website:
  www.sace.org.za (official site)

• General enquiries email:

  • info@sace.org.za – listed on the “Contact Us” page for general correspondence and as the global contact for regional offices on the Regional Offices page.

Use these head office details for national-level queries, policy clarification, or when you are unsure which department to approach.

Provincial and Regional SACE Offices

SACE operates regional offices to bring services closer to educators. The addresses and contacts below are taken from the official SACE Regional Offices page, which lists all current offices and numbers (SACE Regional Offices).

1. SACE KwaZulu‑Natal (KZN) Office – Durban

• Physical address:
  309 – 313 Anton Lembede Street (Smith Street), 18th Floor,
  Durban, 4001, KwaZulu‑Natal
  (as per the SACE KZN listing on the Regional Offices page)

• Telephone:

  • 031 335 0070 / 71 / 73 / 74 / 76
    (all extensions listed on the same SACE page)
• Email:
  • info@sace.org.za (global contact for all regional offices, per Regional Offices)

Typical use cases:

• Registration and updates for educators in KwaZulu‑Natal
• Assistance with issuing or following up on SACE certificates
• Local enquiries about professional development and CPTD in KZN

2. SACE Free State Office – Bloemfontein

• Physical address:
  Room 643, 6th Floor,
  President Building,
  140 St Andrew Street,
  Bloemfontein, 9300, Free State
  (as detailed on SACE Regional Offices)

• Telephone:

  • 051 403 5699
  • 051 403 5701
    (same regional offices listing)
• Email:
  • info@sace.org.za (shared email channel for regional offices)

Typical use cases:

• Registration and certification queries for Free State educators
• Verification of SACE status for employers in the province

3. SACE Eastern Cape Office – East London

• Physical address:
  5th Floor, Beacon Bay Crossing,
  Bonza Bay Road,
  Beacon Bay, East London, 5241, Eastern Cape
  (from the SACE Regional Offices page)

• Telephone:

  • 043 783 9844
  • 043 783 9845
• Email:
  • info@sace.org.za

Typical use cases:

• Applications and renewals for Eastern Cape‑based educators
• Assistance with professional development records and local outreach

4. SACE Limpopo Office – Polokwane

• Physical address:
  Office 72, 2nd Floor,
  28 Market Street,
  Polokwane, 0699, Limpopo
  (listed on SACE Regional Offices)

• Telephone:

  • 015 590 0835
  • 015 590 0875
• Email:
  • info@sace.org.za

Typical use cases:

• Limpopo educator registration and enquiries
• Local support around SACE regulations and CPTD in the province

5. SACE North West Office – Mahikeng

• Physical address:
  Office 203, 2nd Floor,
  Corner Nelson Mandela Drive & University Drive,
  NEDBANK Building,
  Mahikeng, 2745, North West
  (as per SACE Regional Offices)

• Telephone:

  • 018 381 0838
• Email:
  • info@sace.org.za

Typical use cases:

• Assistance for educators and schools in the North West province
• Localised support with SACE professional conduct processes

Key Functional Contact Points at SACE

Different SACE functions use different channels. The main official contact hub for most functions is still the head office number and general email, but specific roles and divisions are described in the SACE Corporate Services and Departments information pages.

General Enquiries and Switchboard

• Phone: 012 663 9517 / 012 679 9700
• Email: info@sace.org.za
  (provided on the SACE contact information page)

Use for:

• Unsure where to direct a query
• Verifying which department handles your issue
• Confirming office hours and visiting requirements

Registration and Certificates

According to the SACE site, educator registration is a core statutory function described under “Registration” on the official site (SACE Registration overview). The main contact path provided is via the general head office channels:

• Phone: 012 663 9517 / 012 679 9700
• Email: info@sace.org.za

Use for:

• New educator registration applications
• Queries on missing or delayed SACE certificates
• Updating personal details (name changes, ID, contact information)
• Verifying your registration status before employment

What to prepare before contacting registration:

• South African ID/passport number
• SACE registration number (if already registered)
• Copies of qualifications and proof of payment (if enquiring about new applications)

You can also consult the official registration guidelines and forms on the SACE Registration page before calling.

Professional Conduct / Ethical Complaints

SACE’s mandate for professional ethics and misconduct is outlined under “Professional Ethics” on its website, which covers procedures for complaints and disciplinary processes (SACE Professional Ethics information).

While specific direct phone numbers for this unit are not provided on the contact page, SACE directs stakeholders to use main office contact details:

• Phone: 012 663 9517 / 012 679 9700
• Email: info@sace.org.za

Use for:

• Lodging a complaint against an educator’s professional conduct
• Checking the status of an existing complaint or case
• Clarifying ethical codes and obligations

What to prepare:

• Clear written account of the incident(s)
• Dates, locations, and names of persons involved
• Any available supporting documentation

For formal complaints and disciplinary rules, consult the resources under Professional Ethics on the SACE site before phoning.

CPTD (Continuing Professional Teacher Development)

SACE manages the CPTD system to track and support ongoing teacher development. Information about CPTD is provided in the “CPTD” section of the SACE website (SACE CPTD overview).

All CPTD‑related queries are channelled through the general SACE contact points:

• Phone: 012 663 9517 / 012 679 9700
• Email: info@sace.org.za

Use for:

• Assistance with CPTD self‑service portal access
• Clarification on Professional Development (PD) points and reporting
• Queries on approved professional development providers

What to prepare:

• SACE registration number
• Details of the activities or providers you are querying
• Screenshots or records from the CPTD portal, if applicable

How and When to Use Each SACE Contact Channel

1. Phone Calls

Best for:

• Urgent or time‑sensitive issues (e.g., imminent job appointment needing SACE proof)
• Clarifying which documents or forms you need before submitting applications
• Confirming office hours or regional office availability

Tips:

• Have your SACE number or ID number ready.
• Call during standard South African business hours (typically 08:00–16:00; confirm via the SACE contact page).
• If lines are busy, consider calling early in the morning or just after lunch.

2. Email (info@sace.org.za)

Best for:

• Non‑urgent queries that require written explanation
• Sending scanned documents or proof of payment
• Following up on previous phone conversations (include dates and names where possible)

Tips:

• Use a clear subject line, e.g. “Registration Follow‑Up – [Your Full Name] – SACE Number XXXXX”.
• Attach documents in standard formats (PDF/JPEG).
• Keep emails concise but include all relevant dates, reference numbers, and contact details.

3. Visiting a Regional or Head Office in Person

Best for:

• Submitting or collecting physical documents where required
• Registration assistance if you require step‑by‑step help
• Complex queries that are easier to resolve face‑to‑face

Tips:

• Confirm current operating hours and any booking requirements by phoning first (see head office and regional numbers from SACE Regional Offices).
• Bring original identification, certified copies of qualifications, and any correspondence from SACE.

Which Department or Office Should You Contact?

Use this quick guide:

• Registration & Certificates:
  Head Office (Centurion) by phone/email; regional office if you are in KZN, Free State, Eastern Cape, Limpopo, or North West. Refer to SACE Registration for process details.

• Ethical Complaints / Professional Misconduct:
  Head Office via main number or email, guided by information under Professional Ethics.

• CPTD / Professional Development:
  Head Office using info@sace.org.za or main numbers; consult CPTD section first to understand requirements.

• General Policy Queries, Media, or Strategic Issues:
  Start with the head office switchboard or info@sace.org.za, referencing the SACE contact information page.

• Local/Provincial Questions:
  Contact your nearest regional office as listed on the official Regional Offices page.

Escalation and Further Recourse

SACE is itself a statutory body created by the South African government to regulate educators, and it outlines internal processes for registration, ethics, and disciplinary matters on its official site. Where you need escalation:

1. Within SACE:
   • Start by re‑engaging the department handling your matter (registration, ethics, CPTD) via the main numbers or info@sace.org.za.
   • Request to speak to a supervisor or manager in that unit if your issue remains unresolved.
2. External Oversight / Broader Governmental Channels:
   • SACE falls under the broader education sector regulated by government. For systemic or policy‑related concerns about SACE itself (not individual cases), you can approach the Department of Basic Education (DBE), whose national contact details are listed on its official site (Department of Basic Education contact details).
   • For human‑rights or administrative‑justice concerns (for example, unfair procedural treatment), educators and stakeholders may seek guidance from oversight bodies such as the South African Human Rights Commission or the Public Protector, using the contacts on their respective official sites.

Because SACE defines its own internal complaints and appeals mechanisms primarily through its disciplinary procedures and registration processes, always consult the relevant SACE pages—such as Professional Ethics and Registration—for up‑to‑date escalation steps before approaching external bodies.

Summary

For accurate Sace contact details, always rely on the official SACE website and recognised South African directories. The core contacts—head office address in Centurion, main phone lines (012 663 9517 / 012 679 9700), and email (info@sace.org.za)—are all clearly confirmed on the SACE contact information page.

Regional offices in KwaZulu‑Natal, Free State, Eastern Cape, Limpopo, and North West, along with their phone numbers and street addresses, are officially listed on the SACE Regional Offices page. Use these channels strategically for registration, professional conduct, and CPTD issues, and escalate methodically within SACE before seeking broader government or oversight intervention.