What is the stale claim period?
Stale claims
It is a requirement of the Medical Schemes Act and the rules of the Fund that claims be submitted by no later than the last day of the fourth month after the service was rendered. Any claims submitted after this period will be considered stale and will not qualify for payment.
What is the phone number for gems call back?
The following links will take you directly to the search page for your option: • Tanzanite One and Beryl options • Ruby, Emerald Value, Emerald and Onyx options Alternatively, phone the GEMS contact centre on 086 000 4367 for assistance.
How do I check my gems statement?
Contact GEMS on 0860 00 4367 or visit www.gems.gov.za for the correct information.
How do I submit documents to gems?
documents, you can submit it for registration in any of the following ways:
- Fax: 0861 00 4367; or.
- Email: enquiries@gems.gov.za; or.
- Post: GEMS at Private Bag X782, Cape Town 8000; or.
- Walk-in Centres: drop it off at any of the following GEMS Walk-in Centres:
- Eastern Cape.
- Gauteng.
- KwaZulu-Natal.
- Limpopo.
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