Absa Complaints Department Contact Details
This section contains the Absa Complaints Department contact details to help you find the relevant information.
For general Absa complaints, you can contact the Complaints Resolution Suite by telephone at 0800 41 41 41 (weekdays 08:00 – 16:30), or by visiting your nearest Absa branch.[2] You may also contact Absa via email or telephone for specific services, such as retail international banking at 0860 151 151 or for lost and stolen cards at 0800 111 155 (available 24/7).[2]
If your complaint cannot be resolved immediately, Absa will register your complaint and provide a reference number. You will receive a resolution or timeframe within three business days; unresolved matters are escalated as needed, with a final letter within 20 business days.[5]
If a satisfactory resolution is not achieved, you may escalate your complaint to the relevant Ombudsman. For banking services in South Africa, the Ombudsman for Banking Services is available at 0860 800 900 or via email at info@obssa.co.za.[6]
For country-specific contacts:
- Seychelles: Phone: +248 438 3939; Email: customerservices.sc@absa.africa; PO Box 167, Victoria, Mahe, Seychelles.[1]
- Zambia: Phone: +260 (211) 366100 (Mon–Fri 08:00–16:45); Email: customerservice.zm@absa.africa; Call center (toll free on MTN/Airtel): 5950.[3]
- Uganda: Toll-free: 0800 222 333; Alternate: +256 (0) 312 218 348 (24/7); WhatsApp: 0700375750; Email: absa.uganda@absa.africa; or fill the complaint form on their website.[4]
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