Afrihost Contact Details: Your Complete Guide to Contacting Afrihost
Afrihost is a well-known name in the South African internet service provider (ISP) industry, offering a wide range of services including broadband, mobile data, and web hosting. Whether you’re a current customer needing assistance or someone looking to learn more about their offerings, having the correct Afrihost contact details is crucial for resolving issues quickly and efficiently. In this guide, we provide all the essential contact information you need to reach Afrihost through various channels.
Afrihost Contact Methods
When it comes to customer service, Afrihost offers multiple ways to get in touch. Depending on your preference, you can reach out via phone, email, live chat, or even social media.
Phone Support
For those who prefer to speak directly with a customer service representative, Afrihost provides a dedicated phone line. You can contact their support team at the following numbers:
- General Support: 011 612 7200
- Mobile Data Support: 011 612 7300
- Fibre Support: 011 612 7500
These numbers are available during regular business hours. For after-hours support, Afrihost’s automated systems can handle certain inquiries, though complex issues may require a callback during business hours.
Email Support
If your inquiry isn’t urgent, or you prefer to keep a written record of your communication, emailing Afrihost is an excellent option. Here are the key email addresses:
- General Support: support@afrihost.com
- Billing Inquiries: billing@afrihost.com
- Technical Support: help@afrihost.com
When emailing, it’s important to include as much detail as possible to ensure a swift resolution. Be sure to provide your account number, a detailed description of the issue, and any relevant screenshots or attachments.
Live Chat
Afrihost also offers a live chat feature, which can be accessed through their official website or mobile app. This option is ideal for customers who prefer real-time assistance without the need for a phone call. The live chat service is available during business hours, and the representatives are usually quick to respond to inquiries.
Social Media
For those who are active on social media, Afrihost maintains a presence on several platforms where they offer customer support:
Reaching out to Afrihost on social media is another effective way to get help, especially if you’re looking for a quick response. Social media support is generally available during regular business hours.
Afrihost Office Locations
While most issues can be resolved remotely, there may be times when you need to visit an Afrihost office in person. Below are the main office locations where you can get direct assistance:
- Johannesburg Office: 376 Rivonia Blvd, Rivonia, Sandton, 2128
- Cape Town Office: 79 Roeland St, Gardens, Cape Town, 8001
These offices are open during business hours, and it’s recommended to call ahead to confirm availability or make an appointment.
Frequently Asked Questions (FAQs)
Here are some common questions customers have when trying to contact Afrihost:
- What are Afrihost’s customer service hours?
Afrihost’s customer service is available Monday to Friday from 8 AM to 5 PM. Limited support is available on weekends. - How long does it take to get a response from Afrihost?
Response times vary depending on the method of contact. Phone and live chat typically offer the fastest responses, while email inquiries may take up to 24 hours. - Can I contact Afrihost after hours?
Yes, Afrihost’s automated systems can handle certain after-hours inquiries, though complex issues may need to be addressed during regular business hours. - What’s the best way to get quick support from Afrihost?
For the fastest support, use the live chat feature on their website or mobile app. Social media channels are also monitored regularly for quick responses.
Having the right contact details for Afrihost is essential for getting the help you need, whether it’s a billing issue, technical support, or a general inquiry. With multiple contact methods available, you can choose the one that best suits your needs.
If you’re looking for more contact details or need to reach other service providers, be sure to visit Contact Details for comprehensive information. You can also visit Afrihost’s official Support Page for additional assistance and resources.
Remember to bookmark this page for future reference, and feel free to share it with others who might find this information helpful.
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