Bolt Contact Details

This section contains the Bolt contact details to help you find the relevant information.

Bolt South Africa provides several ways for both riders and drivers to contact their support teams, including dedicated Driver Engagement Centres in Johannesburg and Cape Town, phone numbers, email, and app-based assistance.bolt+2

Email Contacts

General Support (Johannesburg): southafrica@bolt.eu bolt
General Support (Cape Town): capetown@bolt.eu bolt
Global Support: info@bolt.eu play.google

Driver Engagement Centres

Bolt operates two dedicated physical support centres for drivers:

Johannesburg Driver Engagement Centre:
- First centre opened in South Africa, offering in-person support and issue resolution for drivers.cioafrica+1
Cape Town Driver Engagement Centre (Thornton):
- Recently opened for face-to-face driver support, Lost and Found, and training sessions.technext24+2

At both locations, drivers can resolve issues related to payment, lost items, account problems, driver registration, and more.bizmag+1

Phone and App Support

Primary Phone Number: +27 (0) 11 878-2600 (Johannesburg branch – also commonly referenced for wider support)ftsboltworld
Support via the Bolt App: All riders and drivers can use the in-app help and support features for prompt assistance on lost items, payment queries, technical issues, or account management.bolt+1

WhatsApp Support

Bolt’s primary engagement for support is via the app and email. There is currently no dedicated WhatsApp number for Bolt ride-hailing in South Africa publicly listed; support is concentrated through app-based messaging.cioafrica+2

Office Locations

Johannesburg: Unit 3A & 3B, City Deep Industrial Park, 36 Fortune Street, City Deep, Johannesburgftsboltworld
Cape Town: Thornton, exact full address details available via Bolt’s app or by inquiry at capetown@bolt.eu.bizmag+1
Driver engagement centre details may be confirmed at the in-app Help section or by contacting the relevant city support email.bolt

Key Assistance Areas

Bolt’s support covers:

Payment issues
Lost and found (Forgotten items in vehicles)
Technical problems
Account and registration assistance
Training, safety, and driver-specific supportcioafrica+2

Additional Resources

Bolt in-app support: Accessible via the Help/Support section in the app for riders and drivers, offering live assistance on urgent matters.play.google+1
Official support articles: https://bolt.eu/en-za/support/bolt

For the fastest response, contacting Bolt through the app or city-specific support email is recommended.bolt+2

Bolt Contact Details