British Gas

British Gas contact details

This section contains British Gas contact details to help you find the relevant information.

For general customer service, you can call 0333 202 9802, which is available 24 hours a day, 7 days a week^[1][5]. You can also email British Gas at customerservices@britishgas.co.uk^[5].

The postal address for British Gas is:
British Gas
PO Box 227
Rotherham
S98 1PD^[3]

For queries about boiler and heating cover (HomeCare), call 0333 202 9668 (Monday to Friday, 8am–8pm, or Saturday, 8am–6pm)^[2].

For the Priority Services Register:

• If you’re a credit customer (Direct Debit or bill), call 0800 0728 625 (Monday to Friday, 8am–8pm; Saturday, 9am–2pm)
• If you’re a Pay As You Go customer, call 0800 294 8604 (same hours)

^[6]

For emergencies (such as gas leaks or carbon monoxide concerns), call the free emergency line on 0800 111 999^[8].

Opening hours for general enquiries:

• Monday–Friday: 8am–6pm
• Saturday: 9am–2pm
• Sunday: Closed

Web chat is available with extended hours: Monday–Friday, 8am–8pm; Saturday, 9am–5pm^[5].

References

• [1] British Gas Customer Service Phone Number 0333 202 9802 – GetHuman
• [2] Boiler and Heating Cover – British Gas
• [3] British Gas Complaints Email & Phone | Resolver UK
• [5] British Gas customer service performance – Citizens Advice
• [6] Priority Services Register – British Gas
• [8] Help and Support: Emergencies – British Gas