Capitec Complaints Contact Details

Capitec complaints contact details

This section contains the Capitec complaints contact details to help you find the relevant information for lodging complaints with Capitec.

For personal banking complaints with Capitec, you can call 0860 10 20 43 or email ClientCareCentre@capitecbank.co.za. For business banking complaints, call 0860 30 92 50 or email BusinessComplaints@capitecbank.co.za^[1].

Alternative contact options for complaints and assistance include:

• WhatsApp: 067 418 9565 (Personal banking queries and complaints)^[3][4][6][7]
• International: +27 21 440 3580 (for personal banking outside South Africa)^[3][7]
• International: +27 21 941 1377 (for reporting fraud outside South Africa)^[4]
• SMS: Send your SA ID/foreign passport number to 30679 and Capitec will call you back^[3]
• Call Centre: 0860 66 77 18 (general credit and collections queries)^[5]
• WhatsApp: 072 822 1582 (credit and collections queries)^[5]

If you remain dissatisfied with Capitec’s response to your complaint, you may escalate the matter to an independent ombudsman:

• FAIS Ombud (for financial service complaints): 012 762 5000 | Email: Info@faisombud.co.za
• National Credit Regulator (for credit-related complaints)

In cases of fraud or scam incidents, you can also report your complaint immediately using the numbers above (especially 0860 10 20 43 for personal clients and 0860 30 92 50 for business), or visit your nearest Capitec branch^[4][6].

References

• [1] Complaints | Contact us – Capitec Bank
• [3] Contact Us – Capitec Bank
• [4] Report fraud | Fraud centre – Capitec Bank
• [5] Talk to us | Credit Hub – Capitec Bank
• [6] Fraud centre – Capitec Bank
• [7] Help centre – Capitec Bank