Contact Details

Capitec Customer Service Contact Details

Capitec Customer Service Contact Details

This section contains the Capitec Customer Service Contact Details to help you find the relevant information.

For personal banking, contact Capitec’s Client Care Centre at 0860 10 20 43 (available 24 hours), or if you are outside South Africa, call +27 21 440 3580[2]. For business banking, use 0860 30 92 50[2].

You can also contact Capitec via WhatsApp: send “Hello” to 067 418 9565 for assistance at any time, Monday to Sunday (24 hours)[4].

To report a lost or stolen Capitec Bank card, use the numbers above or report it via the Capitec app or online[2].

For credit or loan inquiries, call 0860 66 77 89, or for help with credit repayments, send a WhatsApp message to 072 822 1582. For collections queries, you may email CentralisedCollections@capitecbank.co.za or call 0860 66 77 18[6].

For fraud reporting (personal banking), call 0860 10 20 43 or WhatsApp 067 418 9565. For business banking fraud, call 0860 30 92 50, or if outside South Africa, use +27 21 941 1377[5].

To lodge complaints, queries, or compliments, call the 24hr Client Care Centre on 0860 10 20 43 (personal banking) or 0860 30 92 50 (business banking), or email ClientCareCentre@capitecbank.co.za[3].

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