Capitec Ombudsman Contact Details
This section contains the Capitec Ombudsman contact details to help you find the relevant information.
If you have an unresolved complaint against Capitec Bank, you may escalate the matter to the relevant ombudsman authorities. For personal banking complaints, contact Capitec directly at 0860 10 20 43 and for business banking at 0860 30 92 50[1].
Should your issue remain unresolved, you can contact the National Financial Ombud Scheme (NFO), which now encompasses the Banking Ombud (OBS). The NFO provides a free, impartial dispute resolution service:
- National Financial Ombud Scheme (NFO)
Toll-free: 0860 800 400
Email: info@nfosa.co.za
Website: nfosa.co.za[1][5]
If your complaint involves the provision of financial services by Capitec, you may also contact the FAIS Ombud for assistance:
- FAIS Ombud
Tel: 012 762 5000
Fax: 012 348 3772
Email: Info@faisombud.co.za
Website: faisombud.co.za[1][3]
For direct complaints to Capitec’s complaint management team, use:
- Email: complaintmanagement@capitecbank.co.za
Tel: 086 066 7719
Fax: 086 066 7782[2]
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