Cartrack Contact Details
Overview
Cartrack is a leading vehicle-tracking, fleet management and stolen-vehicle recovery service provider operating across South Africa and beyond. If you need to contact Cartrack — whether for customer support, sales, emergencies, or data-privacy requests — this article consolidates all verified contact information and explains when to use each contact method.
Contact Details
📞 Phone Numbers & Email Addresses
- Customer Care & Support (General enquiries)
Phone: 011 250 3000 (Cartrack)
Email: clientservices@cartrack.com (Cartrack) - Emergency (Theft or hijacking)
- 011 250 3000 — then select Option 2 for emergency (Cartrack)
- 010 141 3890 — then select Option 2 for emergency (Cartrack)
- Sales — Consumer (private) customers
086 133 3736 (Cartrack) - Sales — Commercial / Corporate
010 141 0168 or 011 250 3132 (Cartrack)
Email for corporate sales: corporatesales@cartrack.com (Cartrack) - Ethics / Whistle-blowing (confidential reports of unethical behaviour)
Email: anon@cartrack.com (Cartrack) - Data / Privacy queries (e.g. POPIA, data access requests)
Email: dataprotection@cartrack.com (Cartrack) - Escalations to senior management (if customer care feedback is unsatisfactory)
Email: CEOescalations@cartrack.com (Cartrack)
🏢 Physical & Postal Address
- Registered / Head Office: 13 Keyes Ave, Rosebank, Gauteng, 2196 (Cartrack)
- Postal Address: P.O. Box 4709, Rivonia, 2196 (or 2128 — per PAIA manual) (Cartrack)
🌐 Website
- Official website: cartrack.co.za (Cartrack)
How to Use These Contact Details
What to prepare when contacting Cartrack
- Have your vehicle registration number, tracking account number, and contact-phone number ready.
- For emergencies, note your vehicle’s last known location, time of incident, and any relevant details (e.g. hijacking, theft, license plate, direction of travel).
- For account, billing or plan changes: have your client ID and payment / subscription details at hand.
Which contact for which purpose
| Purpose | Contact Method |
|---|---|
| General customer support (app issues, billing, subscription queries) | 011 250 3000 or clientservices@cartrack.com |
| Report theft or hijacking, request immediate recovery | Emergency line: 011 250 3000 (option 2) or 010 141 3890 (option 2) |
| Sales inquiries (private customers) | 086 133 3736 |
| Sales / Corporate / Fleet solutions | 010 141 0168 or 011 250 3132; corporatesales@cartrack.com |
| Report unethical conduct or fraud | anon@cartrack.com |
| Data-privacy concerns or personal data requests | dataprotection@cartrack.com |
| Escalation to senior management / CEO | CEOescalations@cartrack.com |
When to Use Which Department
- Customer Care — for everyday issues like activating your subscription, app or account problems, payment or billing queries.
- Sales — if you are a new customer, want to upgrade/downgrade, or want to subscribe for a fleet or personal vehicle tracking.
- Emergency / Recovery — for immediate help if your vehicle is stolen or hijacked. Vital for rapid response.
- Ethics / Whistle-blowing — if you suspect misconduct, fraud or unethical behaviour by Cartrack staff.
- Data Protection / Privacy — if you want to request your data, correct personal information, or enquire about data usage under privacy laws.
- Escalation (CEO) — use when standard customer care hasn’t resolved your issue to your satisfaction.
Escalation Options & Complaints
If you are not satisfied with the response from customer support, you can escalate directly to senior management via CEOescalations@cartrack.com. (Cartrack)
For data-privacy and compliance issues, you may also refer to the designated email dataprotection@cartrack.com. (Cartrack)
Moreover, if you wish to report alleged misconduct, fraudulent activity or ethical violations — confidentially and anonymously — you may use anon@cartrack.com. (Cartrack)
Best Practices for South African Customers
- Save emergency numbers (011 250 3000 and 010 141 3890) in your phone’s contacts so you can act quickly if needed.
- Use the right contact channel — for instance, don’t email financial queries to the ethics team.
- Keep account and vehicle details handy when you call — this speeds up support and response.
- Use escalation options if your issue isn’t resolved — Cartrack provides a path to escalate via the CEO office.
Conclusion
Whether you need general support, sales, emergency assistance, or have privacy concerns — Cartrack provides clearly structured contact channels so you can reach the right team fast. Saving these contact details now could make a significant difference in an emergency or when you need quick support.
Leave a Reply