Chartis Life Contact Details
Overview
Chartis Life South Africa Ltd (often referred to as Chartis Life) is a life-insurance company operating in South Africa. The company provides life, accident, and health insurance products. Over time, Chartis Life’s local operations in South Africa have been associated with AIG South Africa (AIG), following business restructurings and rebranding in the insurance sector.
This article provides up-to-date, verified contact details for Chartis Life, explains how and when to use them, and outlines escalation options if you need further assistance.
Verified Contact Details
| Contact Type | Details |
|---|---|
| Physical / Registered Address | 77 De Korte Street, Johannesburg 2001, South Africa (Bloomberg) |
| Phone Number | +27 (0)11 807 9119 (SA Business Listings) |
| Email Address | Vanessa.Kohler@chartisinsurance.com (SA Business Listings) |
| Postal Address (Mailbox) | PO Box 31983, Braamfontein 2017, Johannesburg, South Africa (Moonstone) |
| Website | Chartis is now part of AIG — see the main AIG South Africa website (e.g., for contact and insurance services) (aig.co.za) |
⚠️ Note: There is no publicly available, officially maintained “Chartis Life only” website — enquiries are typically managed via AIG South Africa, which now encompasses Chartis operations. Customers often refer to AIG contact channels when interacting about legacy Chartis Life policies. (aig.co.za)
How to Use These Contact Details
What to Prepare Before Contacting
- Your policy number or other identifying information (e.g., ID number, date of birth).
- Brief description of your query (e.g., request for policy documents, claim status, beneficiary updates, premium queries).
- Any relevant documentation (proof of identity, previous correspondence, payment receipts).
When to Call or Email
- For general policy enquiries or support: Phone +27 (0)11 807 9119 or email Vanessa.Kohler@chartisinsurance.com — ideal for requests like policy status, documentation, or updates.
- For mailing requests, correspondence, or formal letters: Use the postal address (PO Box 31983, Braamfontein 2017).
- For formal complaints, claims or escalations: Given the integration with AIG, you may prefer to use AIG’s general contact channels (via their website) to ensure your request is appropriately logged. (aig.co.za)
When to Use Which Department / Contact
| Query Type | Recommended Contact Method |
|---|---|
| Requesting policy documents or certificate copies | Email (Vanessa.Kohler@chartisinsurance.com) or phone call to +27 11 807 9119 |
| Updating personal details, beneficiaries, or contact information | Phone or email as above; be prepared to verify your identity |
| Queries about premiums, payment history, or billing issues | Phone — sometimes email may be accepted depending on complexity |
| Claims (life, accident, health) or payout/disbursement queries | It is advisable to use AIG’s broader claims or customer-service contacts via their website (aig.co.za) |
| General enquiries about products or underwriting | Postal mail (PO Box) or phone call |
Escalation Options / Complaints
If you are unable to resolve your issue via the standard contact points, or if you are dissatisfied with the handling of your request, you may consider:
- Contacting AIG South Africa via their general contact infrastructure (as Chartis Life is now subsumed under AIG in South Africa). (aig.co.za)
- Reviewing your correspondence records, and — if relevant — lodging a formal written complaint (via email or letter) to ensure there is a paper trail. Use the postal address or email contact available above.
- If the complaint remains unresolved, consider approaching industry ombudsman or regulatory bodies — for example, those responsible for overseeing licensed insurers in South Africa (as listed by the regulatory authority).
Why “Chartis Life” Contacts May Lead to AIG
Though your policy may reference Chartis Life, many public records now show that Chartis Life South Africa Ltd has been merged into AIG’s South African operations. (aig.co.za) This means that using AIG’s contact channels may sometimes be more effective, especially for matters related to claims, updated products, or regulatory compliance. (aig.co.za)
By using the verified contact details above, you should be well placed to query, update, or manage a Chartis Life policy. Always keep a record of your communications and, if possible, follow up in writing for formal requests or complaints — this helps ensure accountability and traceability.
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