Dstv Ombudsman Contact Details
This section contains the Dstv Ombudsman contact details to help you find the relevant information regarding consumer complaints and support channels.
For general consumer complaints against Dstv service, the recommended procedure is to first lodge your complaint directly with Dstv via their official customer service channels, including phone at 011 289 2222 (South Africa), WhatsApp at 060 060 3788, or email at help@dstv.com[2][5][6].
If your complaint is not resolved satisfactorily within 14 working days, you may escalate your issue to relevant consumer protection authorities or ombudsman:
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Consumer Goods and Services Ombud (CGSO) – Handles unresolved consumer complaints about goods and services, including Dstv.
- Phone: 011 781 2607
- Website: www.cgso.org.za/cgso/
[8]
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ICASA (for broadcasting complaints)
- Email: consumer@icasa.org.za
- Fax: 012 568 3444
- Online: You can lodge complaints on the ICASA website
[7]
Dstv also provides a whistleblowing facility for reporting fraud and unethical behaviour. Contact Deloitte Tip-offs Anonymous at 0800 222 395 (South Africa) or multichoice@tip-offs.com[5].
For further in-person assistance with account, billing, or technical queries, visit Dstv customer centers such as:
- Corner Oak Avenue and Grove Street, Ferndale, Randburg. Tel: (011) 289 2222
- Mall of the North, R81 Bendor, Polokwane, Limpopo. Tel: (011) 289 2222
Operating hours and more service centre contacts can be found on the official Dstv website.[6]
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