Ekurhuleni Water Contact Details
This section contains the Ekurhuleni Water contact details to help you find the relevant information for water services in the City of Ekurhuleni.
For all general water-related queries and complaints, you can contact the City of Ekurhuleni Call Centre at 0860 543 000 or email call.centre@ekurhuleni.gov.za[1].
For water and sewer complaints specifically, email wscomplaints@ekurhuleni.gov.za or use the SMS Line 30788 (include your name, ID number, address, and query)[2].
The centralized postal and head office details are:
- Postal Address: Private Bag X1069, Germiston, 1400
- Physical Address: 15 Queen Street, Germiston
For regional water queries, use the following numbers[2]:
- Alberton, Thokoza & Katlehong: 011 999 2646 / 2647 / 2651
- Nigel: 011 999 9153
- Duduza: 011 999 9115
- Tsakane: 011 999 8000
- Springs: 011 999 8442
- Brakpan: 011 999 7940 / 7970 / 7968
- Benoni, Daveyton & Etwatwa: 011 999 6901 / 7312 / 7351
- Edenvale: 011 999 3197 / 3198
- Kempton Park: 011 999 3901 / 4158
- Tembisa: 011 999 3781 / 3778
- Vosloorus: 011 999 5625 / 5487
- Germiston: 011 999 0499 / 5974 / 0648 / 5585
For faulty water meter reports, call 0860 054 3000 or use the My CoE App[7].
If you need to reach the municipal wastewater utility ERWAT (Ekurhuleni Water Care Company), use:
- Head Office Address: Hartebeestfontein Office Park, R25 (Bronkhorstspruit/Bapsfontein Road), Kempton Park
- Tel: +27 11 929 7000
- Email: mail@erwat.co.za
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