Eskom

Contact Details

Eskom

Contact Details for Eskom in South Africa

Eskom, South Africa’s primary electricity supplier, plays a vital role in powering the nation’s homes, businesses, and industries. With a commitment to delivering reliable and affordable electricity, Eskom ensures that South Africa’s energy needs are met efficiently. Whether you’re a customer, supplier, investor, or stakeholder, here’s how you can get in touch with Eskom:

1. Customer Service:

  • Telephone: For general inquiries, billing questions, or to report electricity interruptions, customers can contact Eskom’s Customer Service Center at 08600 ESKOM (08600 37566). This helpline operates 24/7 to assist customers with their queries and concerns.
  • Online: Customers can also access Eskom’s customer service portal on their official website. This platform provides various self-service options, including bill payment, outage reporting, and account management.

2. Technical Support:

  • Fault Reporting: To report technical faults, such as power outages, damaged power lines, or electrical emergencies, customers can contact Eskom’s Fault Reporting Hotline at 08600 ESKOM (08600 37566). This service is available round-the-clock to address technical issues promptly.
  • Online Assistance: Customers can utilize Eskom’s online resources, including troubleshooting guides and FAQs, to troubleshoot common technical problems before contacting support.

3. Media Enquiries:

  • Press Office: Members of the media seeking information or interviews with Eskom representatives can reach out to the Eskom Media Desk. Contact details for media inquiries are available on Eskom’s official website.
  • Social Media: Eskom maintains an active presence on various social media platforms, including Twitter and Facebook. Journalists and media professionals can follow Eskom’s official accounts for updates and announcements.

4. Supplier Relations:

  • Procurement Department: Suppliers interested in doing business with Eskom can contact the Procurement Department for information on procurement processes, supplier registration, and tender opportunities. Contact details for the Procurement Department are available on Eskom’s official website.
  • Supplier Portal: Eskom provides an online Supplier Portal where registered suppliers can access procurement-related information, submit bids, and manage their contracts with Eskom.

5. Investor Relations:

  • Investor Relations Office: Investors seeking information on Eskom’s financial performance, shareholder services, or corporate governance can contact the Investor Relations Office. Contact details for investor inquiries are available on Eskom’s official website.
  • Annual Reports: Eskom publishes annual reports and financial statements, which are available for download on their website. These documents provide comprehensive information on Eskom’s operations, financials, and strategic outlook.

6. Careers and Recruitment:

  • Human Resources Department: Individuals interested in career opportunities, internships, or apprenticeships at Eskom can contact the Human Resources Department for information on current vacancies and recruitment processes. Job listings and application instructions are available on Eskom’s official website.
  • Graduate Program: Eskom offers various graduate development programs and learnerships to support skills development and talent acquisition. Details on these programs can be found on Eskom’s career portal.

7. Corporate Headquarters:

  • Physical Address: Eskom’s corporate headquarters are located at Megawatt Park, Maxwell Drive, Sunninghill, Sandton, South Africa. Visitors can contact the reception desk for assistance or schedule appointments with specific departments.
  • Postal Address: Correspondence can be sent to Eskom’s postal address: Private Bag X106, Halfway House, 1685, South Africa.

For any inquiries not covered above, individuals can visit Eskom’s official website or contact their nearest Eskom office for assistance. Eskom remains committed to serving the needs of its customers, stakeholders, and the South African community by providing reliable energy solutions and fostering sustainable development.