Updated Eskom Call Centre Contact Details for Faults, Queries, and Emergencies
If you are an Eskom customer in South Africa and need to report a power outage, log a complaint, follow up on an existing fault, or inquire about your account, here are the most important Eskom call centre contact details and self-service channels available.
Eskom encourages the use of its digital channels for faster service and reduced waiting times, but the national call centre remains the primary phone number for all queries.
📞 Primary Eskom Call Centre Number
The main number for all customer service queries, including fault reporting and logging interruptions, is the Eskom Share Call line, which operates 24/7 for technical issues.
| Service | Contact Number | Availability |
| National Share Call / Call Centre (Faults & Queries) | 08600 37566 (08600 ESKOM) | 24 Hours a Day, 7 Days a Week |
| Eskom Toll-Free Crime Line (Illegal Connections, Vandalism, Theft) | 0800 11 27 22 | 24 Hours a Day, 7 Days a Week |
Pro Tip: When calling the Eskom call centre, ensure you have your account number, meter number, or a valid street address/erf number ready. This information is crucial for the agent to log your query and provide a reference number promptly.
📱 Digital and Self-Service Contact Channels
To avoid long queues on the telephone line, Eskom has significantly expanded its digital self-service options. These channels often provide instant reference numbers for fault logging and follow-up.
| Channel | Contact Details / Access | Functionality |
| Alfred the Chatbot (WhatsApp) | Save 08600 37566 and start a chat on WhatsApp. | Report power loss, get reference numbers, track fault status, and account queries. |
| USSD Self-Service | Dial *120*37566# | Log faults, check fault status, log token issues, check balances, and submit meter readings. |
| MyEskom Customer App | Download from Google Play or Apple App Store. | Account balances, submitting meter readings, reporting outages, and receiving push notifications. |
📧 Provincial and Specific Email Contacts
For administrative queries (applications, credit extensions, etc.) or when escalating a query, you can use the following provincial email addresses. Always include your reference number in the subject line if you are following up on a logged complaint.
| Province | Email Address |
| Eastern Cape | EasternCape@eskom.co.za |
| Free State | FreeState@eskom.co.za |
| Gauteng | Gauteng@eskom.co.za |
| KwaZulu-Natal | KwaZuluNatal@eskom.co.za |
| Limpopo | Limpopo@eskom.co.za |
| Mpumalanga | Mpumalanga@eskom.co.za |
| Northern Cape | NorthernCape@eskom.co.za |
| North West | NorthWest@eskom.co.za |
| Western Cape | WesternCape@eskom.co.za |
🚨 Important Note on Municipal Customers
If your electricity is supplied directly by your local municipality (e.g., City Power, City of Cape Town, Ekurhuleni Metro, City of Tshwane, or eThekwini), you must contact the municipality’s call centre to report a power outage or query your account. Eskom’s call centre can only assist customers who are billed directly by Eskom.
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