Eskom Hld SOC Ltd or Eskom is a South African electricity public utility. Eskom was established in 1923 as the Electricity Supply Commission. Eskom represents South Africa in the Southern African Power Pool.
eskom help line
How do I contact Eskom customer service?
You are also welcome to contact us on our alternate channels:
- email: customerservices@eskom.co.za,
- CSonline website.
- Download our MyEskom Customer App OR.
- Alfred Chat bot.
How do I report faulty electricity to Eskom?
Eskom fault reporting number: Eskom provides a toll-free number ( 0860 037 566.) that you can call to report faults and seek assistance. The customer service representative will guide you through the fault reporting process and gather all the necessary details to ensure a prompt response.
How do I chat with Eskom online?
It’s FREE and EASY! Connect with Alfred at https://alfred.eskom.co.za/chatroom/ and click on the METER READ button.
How do I query an Eskom account?
Submit your query to CustomerServices@eskom.co.za (All regions). Please ensure that your email has the relevant email subject as follows: For Accounts, please use #Accounts and the Province your request relates to. For Disconnections and Credit Extensions, please use #DCE and the Province your request relates to.
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