Fleet Merchant for ABSA Contact Details
Overview
This article provides verified and up-to-date contact information for Absa Bank’s Fleet Merchant / Fleet Management / Fleet Card services. It is designed to help businesses and fleet owners easily reach the right department when they need assistance with fleet cards, fuel, tolls, fleet management, or account enquiries.
Contact Details for Absa Fleet Merchant
| Contact Type | Details |
|---|---|
| Fleet Card & Fleet-related enquiries (general) | Call 0861 600 800 — this is the dedicated Fleet Call Centre. (Absa) |
| Fuel / card enquiries | Email: fleetenquiries@absa.co.za ([MyFuel |
| Fraud-related enquiries (fleet cards) | Email: fleetfraud@absa.co.za ([MyFuel |
| Regional / Vehicle-management-solutions office | Absa Vehicle Management Solutions (Pty) Ltd (AVMS) — Address: 151 Katherine Street, Sandton, Johannesburg, 2146; P.O. Box 785800, Sandton, 2146. (Global Fleet) Phone (Johannesburg branch): 011 685 9500 (Absa) |
| Website / Online portal | MyFleet (Absa’s fleet-management portal) — https://myfleet.absa.co.za/ (MyFleet) |
How to Use These Contact Details
What to prepare before contacting
- Your fleet account number or fleet card number (if applicable).
- Details of the issue or enquiry — e.g., card lost/stolen, suspected fraud, billing queries, fuel claims, toll transactions, etc.
- For vehicle management or fleet-sizing queries: list of vehicles or fleet size, and any relevant business information (company name, contact person, etc.).
What kinds of queries suit each contact channel
- 0861 600 800 (Fleet Contact Centre): Use for general enquiries such as setting up a fleet card account, adding/removing vehicles, requesting new cards, general card queries (limits, usage, accepted merchants), toll card and fuel-card setup, or business-level fleet management enquiries.
- fleetenquiries@absa.co.za: Use for non-urgent written enquiries — e.g. requesting statements, account summaries, clarifications about fuel/toll usage, or administrative requests related to fleet cards.
- fleetfraud@absa.co.za: Use if you suspect fraudulent activity on your fleet card (unauthorised transactions, discrepancies, lost/stolen cards), or need to request a card to be blocked.
- AVMS Sandton office / 011 685 9500: Use for more specialised fleet-management services, vehicle financing query under fleet management, or high-level discussions about fleet products, tracking and recovery systems, and long-term fleet solutions.
- MyFleet portal: Use to manage your fleet online: review transactions, track fuel and toll spending, request statements or run fleet reports, monitor vehicle use or maintenance schedules depending on your plan and permissions.
When to Contact Which Department
General fleet account setup or enquiries
If you are a business client looking to sign up for a fleet card, manage multiple vehicles, or get general information about fleet services, start with the Fleet Call Centre (0861 600 800).
Fuel, tolls, and fuel card issues
For queries about fuel purchases, toll transactions, accepted merchants, or fuel-card statements — use the general call centre or email fleetenquiries@absa.co.za.
Lost, stolen or fraudulent card usage
If a card is lost or you suspect unauthorised or suspicious transactions, immediately email fleetfraud@absa.co.za to report the incident.
Vehicle-management solutions, tracking, or financing
If you need more advanced fleet services — such as vehicle tracking/recovery, fleet financing, or long-term fleet management — contact the Absa Vehicle Management Solutions office at 011 685 9500 or via the address in Sandton.
Online management and reporting
Use the MyFleet portal (myfleet.absa.co.za) to view transactions, generate reports, and manage fleet details online.
Escalation Options
If your enquiry is not resolved via the fleet call centre or emails, or if you have a complaint relating to service quality, fraudulent handling, or delayed responses:
- Request to speak to a supervisor/manager in the fleet division when calling 0861 600 800.
- If the issue remains unresolved after internal follow-up, you may escalate by contacting general complaints or customer feedback channels listed on the main Absa contact page. (Absa)
- For financial or regulatory disputes (e.g. fraud, misuse, billing disputes), you may consider formal escalation in writing — referencing your correspondence and case number — and, if needed, report to the relevant industry ombudsman or regulatory body. (Absa’s general complaints support is described under the “Complaint Resolution Suite” contact options.) (Absa)
Why This Information Matters
For businesses and fleet managers, having correct and up-to-date contact details for fleet-related services is vital. Whether you’re issuing fuel cards to drivers, managing toll payments, monitoring fleet usage, or handling emergencies like lost or stolen cards — knowing exactly who to call or email can save time and avoid costly disruptions.
With these verified contacts, you can confidently engage with Absa’s Fleet Merchant services.
Leave a Reply