FNB recoveries

How do I get a refund from FNB?

1. Complete the Payment Reversal Request Form in full.
2. This form must be completed in full and signed by the account holder/mandated representative.
3. The completed form must be e-mailed to ‘fnbdigitalrecalls@fnb.co.za.
4. You will receive an automated response with a reference number for the reversal request.

Can FNB reverse a payment?

The balance available in the recipient’s account must be equal to or exceed the amount paid/received. Reversals can only be attempted within 30 (thirty) calendar days from the date of payment. A partial reversal/recovery of funds is not possible. A Reversal fee is charged at R313.

How do I contact the FNB credit department?

1. Phone the FNB Credit Card or Fraud Division on 087 575 9444 or +27 11 352 5910.

How do I recover my FNB account?

Quick Tips for Resetting your Username and Password (Pre-Login):

1. You will need to enter your ID or Passport Number.
2. You will need to enter your Card Number.
3. You will need to authorise this request using an OTP or via Smart inContact.

fnb recoveries

fnb recoveries