Gems Claims

Gems claims contact details

This section contains the gems claims contact details to help you find the relevant information.

To submit a claim or make claims-related inquiries to the Government Employees Medical Scheme (GEMS), you can use the following contact details:[2]

  • Post: GEMS, Private Bag X782, Cape Town, 8000
  • Fax: 0861 00 4367
  • Email: enquiries@gems.gov.za
  • Drop off in person: GEMS walk-in centre
  • Claims alert and SMS queries: Call 0860 00 4367 to sign up or report an unrecognized claim alert

For additional queries or to find your nearest GEMS regional walk-in office, you may visit the official contact page or use the GEMS call centre at 0800 00 4367 (Monday – Friday 08h00 – 17h00, Saturday 08h00 – 12h00), or the emergency number at 080 044 4367 (available Monday – Sunday).[7]

References

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