Herotel Complaints Contact Details
This section contains the Herotel complaints contact details to help you find the relevant information.
If you have a complaint about Herotel that is not related to billing, you are required to direct it to customercare@herotel.com. Your complaint should include your name and surname, your account number, the date on which the complaint arose, and a brief description of what gave rise to the complaint. Herotel will acknowledge receipt within 3 working days and aims to resolve complaints in writing within 14 working days. If your complaint concerns billing, send it to billing@herotel.com and include details such as a copy of the bill, the account number, the reason for the dispute, the amount in dispute, and any supporting information or documentation. Unresolved disputes can be referred to the relevant regulatory authority[4].
For general inquiries or support, you can also contact Herotel at the following:
- Phone: +27 12 111 1886[1]
- Email: hb.sales@herotel.com[1]
- Office Address: Building 2, Second Floor, Summit Place Office Park, 221 Garstfontein Rd, Menlyn, Pretoria, South Africa, 0181[1]
- Helpdesk Support Hours: 24/7/365[1]
Alternatively, you may contact Herotel Business at:
- Phone: +27 21 880 2228[6]
- Address: 98 Dorp Street, Stellenbosch 7600, South Africa[6]
If you are not satisfied with the response to your complaints, you may escalate the issue to the Authority as outlined in Herotel’s Code of Conduct[4].