Hollard Complaints Contact Details
This section contains the Hollard complaints contact details to help you raise your concerns with the insurer.
To submit a complaint to Hollard, you can use several contact methods depending on the nature of your policy and complaint[1][2][3]:
- General Complaints:
- Phone: 011 351 2200 (Weekdays 8am–5pm)[1]
- Email: hollardinsurecomplaints@hollard.co.za[1]
- Switchboard: 0860 001 107 (an agent will register and direct your complaint)[3]
- Email: complaints@hollard.co.za[3]
- Online: Complete the online complaint form[7]
- Group Risk Policies:
- Phone: +27 (11) 351 5000[5]
- Email: hgrcomplaints@hollard.co.za[5]
- Other Product-Specific Complaints:
- Funeral/Life Cover Claims: 011 547 7000 or 0860 000 789[2]
- Email: lifeclaims@hollard.co.za[2]
- Other Insurance Queries: 011 351 4150[2]
- Email: hpscomplaints@hollard.co.za[2]
- Internal Adjudicator (if unresolved by Hollard):
- Phone: 011 351 5652[2]
- Fax: 011 351 0801[2]
- Email: oia@hollard.co.za[2][3]
- To report fraud:
- Phone: 0801 516 170 (toll free, weekdays 8am–5pm)[1]
- Email: Hollard@tip-offs.com[1]
- Postal Complaints Address:
- 4th Floor, Riverwalk Office Park, Block A, 41 Matroosberg Road, Ashlea Gardens, Pretoria, 0081[3]
If you remain dissatisfied after following Hollard’s complaint process, you may contact the Ombudsman or relevant external dispute channels as set out in your policy documents or the relevant Hollard complaints communications[1][3].
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