SARS contact details
This section contains the SARS contact details to help you update your information or reach the correct support channels.
To change your SARS contact details, you can typically use the SARS eFiling platform or update them directly from the SARS website homepage.[3] Taxpayers can now update their security contact details—such as cell phone number and email address—from the pre-login option on the SARS website using facial biometric authentication for verification.[4] This makes it possible to update your details even if you cannot log in, as long as you are a registered eFiler who is a South African citizen.[5]
To update SARS contact details from the eFiling login screen:
- Go to the SARS eFiling website.
- On the login page, click on Update Contact Details.
- Complete your personal details (full name and South African ID number) and follow the on-screen biometric instructions.
- Once verified, capture your updated contact details and select your preferred contact method.
- Submit the OTP (one-time pin) sent to your new contact method to confirm the update.[5][7]
If you are logged into eFiling and want to update details:
- Select My Profile from the main menu and go to Profile and Preference Setup.
- Scroll to the Security Contact Details section and update your email and/or cell number.
- Select your preferred communication method and save the update.
- Enter the OTP received to complete the process.[7]
For changes such as bank details, addresses, or name changes, log in to your eFiling profile, navigate to Home → User → Maintain SARS Registered Details, and follow the prompts. Note that some changes may require SARS consultant review and could take up to 21 business days to be actioned.[1][3]
Some details, such as identity number, passport number, or registration number changes, require you to visit a SARS branch in person.[3]
If you encounter difficulties or do not meet the security requirements for online changes, contact the SARS Contact Centre at 0800 00 7277 (South Africa) or +27 11 602 2093 (international), or book an appointment with a SARS branch through their website.[2][8]
References
- [1] How to update your contact details on eFiling | TaxTim Blog SA
- [2] Contact Us – SARS eFiling
- [3] Maintain personal details on eFiling vs Branch – SARS
- [4] Taxpayers can now update their Security Contact details – SARS
- [5] Both my eFiling security contact details have changed (email … – SARS
- [7] How do I update my security contact details on eFiling? – SARS
- [8] Contact Centre | South African Revenue Service
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