How To Update Srd

How To Update SRD Contact Details

This section contains the how to update SRD contact details information to help you maintain accurate records for your SASSA SRD grant.

To update your SRD contact details, you must use the official SASSA process, as there is no direct self-service update through the SRD website for contact information changes. Follow these steps:

• Prepare your 13-digit South African ID number and your 6-digit Application ID (AppID) if you have it^[1].
• Call the SASSA helpline at 0800 601 011 to explain your situation and request the update. A representative will assist you through the process, and you may receive a secure link via SMS to your registered number to verify and complete the update^[1].
• If you are unable to get through by phone, send an email to grantenquiries@sassa.gov.za with your ID number and a clear explanation of your request. SASSA will guide you through the next steps^[2].
• If you have lost access to your registered phone number or require urgent or complex support, visit your local SASSA office for in-person assistance with updating your contact details^[3].
• Remember, to help prevent fraud, SASSA will require you to complete identity verification steps before any changes are processed^[6].
• Do not share your personal details or update requests with unauthorized individuals or unofficial websites^[6].

You can only update your contact details once per 24-hour period. Ensure that the new phone number is not already in use for another SASSA grant recipient, as grants cannot be paid to someone else’s registered number^[1].

References

• [1] Update Your Contact Information for SASSA Application
• [2] How To Update Your Contact Details Submitted For SASSA SRD Grant
• [3] How to change SRD phone number without application ID
• [6] SRD grant beneficiaries urged to verify identity to avoid delays