Keyhealth Medical Scheme Contact Details

Top Takeaways

In this section, we’ll highlight the key points from this article about Keyhealth Medical Scheme Contact Details.

• Comprehensive contact information: Phone numbers, email addresses, and physical addresses.
• Accessibility: Available customer service channels and their operating hours.
• Self-service options: Online portal and mobile app access.
• Support for various needs: Options for general inquiries, emergency assistance, and specific departments.

Table of Contents

• Section 1: Introduction
• Section 2: Contact Details Overview
  • Phone Numbers
  • Email Addresses
  • Physical Addresses
• Section 3: Additional Contact Methods
  • Online Member Portal
  • Mobile App
• Section 4: Customer Support
  • General Inquiries
  • Emergency Assistance
• Section 5: Frequently Asked Questions (FAQ)
• Section 6: Conclusion

Section 1: Introduction

Keyhealth Medical Scheme offers various ways to reach their support team. Understanding how to contact Keyhealth Medical Scheme can enhance your user experience, allowing you to get the help you need swiftly. This post will guide you through all the available contact details and methods.

Section 2: Contact Details Overview

This section provides a comprehensive overview of Keyhealth’s contact details.

Phone Numbers

Getting in touch via phone remains one of the quickest ways to get assistance. Here are the crucial numbers you should note:

• General inquiries: 0860 671 050
• Claims queries: 0861 107 107
• Pre-authorisation: 0860 671 050

Email Addresses

Emailing can be a convenient way to get your queries resolved. Here are the key email addresses for different purposes:

• General inquiries: clients@keyhealthmedical.co.za
• Claims queries: claims@keyhealthmedical.co.za
• Pre-authorisation: preauth@keyhealthmedical.co.za

Physical Addresses

For those who prefer face-to-face interactions or need to send documents via mail. Here are the physical addresses for Keyhealth Medical Scheme:

• Head Office: 268 West Avenue, Centurion, 0157
• Postal address: P.O. Box 14145, Lyttelton, 0140

Section 3: Additional Contact Methods

Keyhealth Medical Scheme provides several additional ways to contact them.

Online Member Portal

A convenient, 24/7 available platform for members. Allows you to manage your account, make claims, and get information.
– Visit the Keyhealth Member Portal

Mobile App

For on-the-go assistance and account management. The Keyhealth Mobile App is available for download on both iOS and Android platforms.
– Visit the iOS App Store
– Visit the Google Play Store

Section 4: Customer Support

Understand the different customer support options available through Keyhealth.

General Inquiries

For any general questions or assistance required. Use the following methods to get in touch:
– Phone: 0860 671 050
– Email: clients@keyhealthmedical.co.za

Emergency Assistance

For urgent medical assistance and emergencies. Contact immediately at:
– Phone: 0861 671 050

Section 5: Frequently Asked Questions (FAQ)

Answers to some of the most commonly asked questions regarding Keyhealth Medical Scheme.

1. How do I become a member of Keyhealth?
   • Visit the Keyhealth application page for all necessary steps and requirements.
2. What documents do I need to submit a claim?
   • Typically, you need medical records, invoices, and a completed claim form. Check the claim requirements for more details.
3. How can I check my claim status?
   • Use the Online Member Portal or the Mobile App to track your claim status.
4. What benefits are included in Keyhealth plans?
   • For detailed information, visit the Keyhealth plans overview.
5. Who do I contact for pre-authorisation of hospital admissions?
   • Contact the Pre-authorisation team at 0860 671 050 or email them at preauth@keyhealthmedical.co.za.
6. What happens if I require emergency assistance while abroad?
   • Check the international assistance guidelines for steps to follow and contacts.

Section 6: Conclusion

Having access to Keyhealth Medical Scheme’s contact details can make your experience smoother. From phone numbers to email addresses, always stay connected and get the help you need when you need it. For a complete list of contact details, visit Keyhealth Medical Scheme or Contact Details.

This guide ensures you will have all the necessary contact information for your dealings with Keyhealth Medical Scheme. Stay informed and make the most of your medical scheme benefits.

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