Contact Details

Keyhealth Medical Scheme

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Contact Details

Keyhealth Medical Scheme contact details

This section contains the Keyhealth Medical Scheme contact details to help you find the relevant information.

For general inquiries, use the following Keyhealth Medical Scheme contact details:[1]

  • Website: https://www.keyhealthmedical.co.za
  • Client Service Centre Email: info@keyhealthmedical.co.za
  • Client Service Centre Tel: 0860 671 050
  • Membership Enquiries: membership@keyhealthmedical.co.za
  • Hospital Pre-Authorisation: preauth@keyhealthmedical.co.za / Tel: 0860 671 060
  • WhatsApp: 060 976 8319
  • Fraud Reporting: fraud@keyhealthmedical.co.za / Tel: 087 023 0161
  • Walk-in Centres:
    • Centurion: PPS Centurion Square, Cnr Gordon Hood & Heuwel Roads, Centurion
    • Cape Town: 28A Wale Street, Cape Town
    • Port Elizabeth: 170 Cape Road, Mill Park, Port Elizabeth / Tel: 041 373 0020
    • Polokwane: 41 Hans van Rensburg Street, Polokwane
    • Durban: 236 on Ninth Avenue, Windermere Centre, Durban

Additional contact addresses include proofofpayment@keyhealthmedical.co.za (payments), oncology@keyhealthmedical.co.za (oncology department), and disease.management@keyhealthmedical.co.za (disease management)[3].

Service hours for the Client Service Centre are Monday to Friday, 07:30–18:00 (excluding public holidays)[3]. Live Online Chat is available on weekdays from 08:30 to 19:00[8].

References

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