Contact Details

Light In The Box

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Contact Details

Light In The Box contact details

This section contains the Light In The Box contact details to help you find the relevant information.

Light In The Box does not provide a general customer service phone number for direct support inquiries. To contact customer service regarding order status or after-sales support, you should log into your account on the Light In The Box website, go to “My Orders,” click the specific order, and submit a customer service ticket. Responses are typically provided within one working day[5][6].

The recommended customer support process is as follows:

  • Log in to your Light In The Box account.
  • Navigate to “My Orders.”
  • Click the individual order needing assistance.
  • Use the “Contact Us” button or submit a ticket for customer support.

There is no direct customer service phone number available for general queries. Some phone numbers and addresses are provided for legal, copyright, or intellectual property matters only, not for regular customer service:

  • For Intellectual Property Infringement Reports: ipip@lightinthebox.com, Phone: +65 63059667 (Singapore office), Mail: 4 Pandan Crescent, #03-03 Logos eHub, Singapore 128475[3].
  • For privacy-related issues: dataprotectionofficer@lightinthebox.com or it_security@lightinthebox.com [4].
  • For customer complaints (not returns): litbcs@lightinthebox.com [3].

Physical mailing addresses for legal correspondence:

  • Singapore: 4 Pandan Crescent, #03-03 Logos eHub, Singapore, 128475[3].
  • China: Room F3-325, Tower A, Win Center, Building 6 Yard 33 Baiziwan Road, Chaoyang District Beijing, China, 100020[4].
  • US: 600 1st Ave, Seattle, WA 98104[4].
  • UK: 85 Tottenham Court Rd, Fitzrovia, London, United Kingdom, W1T 4TQ[4].

Social media (for direct messaging but not guaranteed support):

  • Facebook/Instagram/Twitter: @Lightinthebox[4].

For most order-related questions or after-sale support, contact must be made through the website ticketing system as Light In The Box does not use a public customer service phone line[2][4][5].

References

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