Medscheme contact details
This section provides the Medscheme contact details to help you reach the appropriate department for your enquiry.
Head Office Address:
37 Conrad St, Roodepoort, Gauteng, 1709, South Africa[1].
Main Contact Numbers:
- Phone (Head Office): +27 11 671 2000[1]
- Website: www.medscheme.com[1]
- General Help-Line: 0861 112 666 (Healthcare Professional Contact Centre)[5]
Customer Contact Information for Major Schemes:
- Bonitas Medical Fund:
Phone: 0861 112 666
Email: bonitasmemmaintenance@medscheme.co.za (Membership Maintenance)
Email: bonitasschemefinance@medscheme.co.za (Scheme Finance Enquiries)
Email: bonitasnewapplications@medscheme.co.za (Membership Applications)
Email: authorisations.jhb@medscheme.co.za (Membership Authorisations)
Email: claims@medscheme.co.za (Claims Submission)[3] - SABC Medical Scheme:
Phone: 0860 002 136
Fund Manager Email: claims@medscheme.co.za (Claims Submission)
General Queries Email: sabc@medscheme.co.za
Physical Address: 37 Conrad Street, Florida North, Roodepoort, 1709[7]
Healthcare Professionals (Enquiries):
- Associated Provider Enquiries: 0861 112 666 / specialist@medscheme.co.za
- Family Practitioner Email: gp@medscheme.co.za
- Pharmacy Enquiries: pharmacy@medscheme.co.za
- Pathology Enquiries: pathassessing@medscheme.co.za
- Network Contract Management: 0861 112 666 / nc@medscheme.co.za
- Aid for Aids (HIV/AIDS Programme): 0800 227 700 / afa@afadm.co.za
- Technical (Allegra): 0860 109 103[5]
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