MFC settlement contact details
Overview
MFC, a division of Nedbank (MFC) is a South African financial services provider specialised in vehicle and asset finance. If you need to get a settlement quote — for example, to pay off your loan early or finalise a vehicle finance agreement — it’s important to use the correct contact details and procedures. This article provides verified MFC contact information, guidance on how to request a settlement, and when to escalate issues if needed.
Contact Details
📞 Phone Numbers
- General Contact / Client Services: 0860 879 900 (MFC)
- Collections / Payment Problems: 0801 114 949 (MFC)
📧 Email Addresses
- General enquiries / care: care@mfc.co.za (Facebook)
- Settlement quote / self-service requests: selfservice@mfc.co.za (SAFLII)
- Complaints: complaints@mfc.co.za (Facebook)
🌐 Website / Online Services
- Official MFC website: mfc.co.za (MFC)
- Online account-management portal (“Manage My Accounts”): accessible via MFC website. (MFC Auctions)
📬 Physical / Postal Address
- Registered office: 135 Rivonia Road, Sandown, Sandton, 2196, South Africa. (Scribd)
- Correspondence / Settlement letters may reference: 6E Herman Road, Cnr Corobrick Rd, Meadowdale, Edenvale 1610. (Scribd)
How to Use These Contact Details
Requesting a Settlement Quote
- To request a settlement figure, you can SMS the letter “S” + your 11-digit MFC account number to 31795, or
- Email “S + account number” to selfservice@mfc.co.za. (SAFLII)
- Alternatively, you can register or log in to the MFC Online Account Management portal via the MFC website and generate a settlement quote there. (MFC Auctions)
What to Prepare Before Contacting
When requesting a settlement quote or making a payment, have these ready:
- Your 11-digit MFC account number (found on statements or correspondence)
- Your ID / identity number — used for verification
- Updated contact information (email, phone number)
- If paying: proof of payment (EFT receipt or deposit slip) and correct beneficiary reference. (Scribd)
When to Use Which Department
| Purpose | Contact Method |
|---|---|
| General enquiries, account info, updates | Phone: 0860 879 900 / Email: care@mfc.co.za (Facebook) |
| Request settlement quote or final settlement letter | SMS to 31795 or Email selfservice@mfc.co.za (SAFLII) |
| Payment plan restructuring or collections support | Call 0801 114 949 or contact Collections via email (as per MFC’s payment problems process) (MFC) |
| Lodging complaints or feedback | Email complaints@mfc.co.za or use general enquiries line (Facebook) |
Escalation Options
If your query remains unresolved, or if you believe your complaint has not been handled properly:
- You can escalate via the complaints email address complaints@mfc.co.za. (Facebook)
- As stated in MFC’s disclaimer, unresolved banking disputes can be referred to the Ombudsman for Banking Services. (Nedsecure Dealer Web)
Tips for South African Users
- Always include your MFC account number and ID number when requesting settlement quotes — this helps MFC locate your account quickly.
- Use selfservice@mfc.co.za for settlement quote requests; mails to other addresses may take longer.
- If you choose to pay by EFT or bank deposit, ensure you use the correct beneficiary reference: your 11-digit MFC account number. (Scribd)
- For sensitive matters (e.g. sale of vehicle, asset damage, arrears), it helps to call MFC directly so they can direct you to the correct internal department.
Using these verified contact details and steps will help you request a settlement, manage your MFC account, or escalate issues efficiently.
Leave a Reply