Contact Details

Mtn Collections Department

Mtn Collections Department Contact Details

This section contains the Mtn Collections Department contact details to help you find the relevant information.

For general MTN customer service queries, which may include collections and account-related matters, you can contact MTN via the following numbers:

  • MTN users: Dial 135 from your MTN cell phone[2].
  • Non-MTN users: Dial 083 135 from any other cellphone[2].
  • General customer service: +27 11 912 3000[1].
  • Alternative numbers: 083 912 3000 or +27 11 870 8206[4].

For written queries, complaints, or departmental escalation, use the following email addresses:

  • General information: customercare@mtn.com[2].
  • To report fraud: fraudhelp@mtn.com[7].
  • For unresolved complaints: complaints@mtn.com[2].

If you need to contact by mail, MTN’s postal address is:

Physical address for visits or courier:

  • MTN Group Limited, Innovation Centre, 216 14th Avenue, Fairland, Gauteng, 2195, South Africa[4].

For more information or to use the online contact form, visit the official MTN website and navigate to the “Contact Us” section[2].

References

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